Total Quality Management: The Route to Improving Performance

John S. Oakland

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

Preface The foundations: a model for TQM The role of quality in the system TQM: the tools and the improvement cycle TQM: the organizational, communication and teamwork requirements TQM: the implementation Appendix a: Three American gurus Appendix b: TQM bibliography Index.

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2005The relationship between total quality management practices and organizational culture 2000TQM as a management system consisting of values, techniques and tools 2001Lean indicators and manufacturing strategies 2011The relationship between multidimensional organizational culture and performance 2010Impact of lean strategy on operational performance: a study of Thai manufacturing companies 1999A study of the relationship between quality management practices and performance in small businesses 1999Business process management – lessons from European business 2003ERP implementation: lessons from a case study

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