The Mediating Role of Job Characteristics in the Relationship between Organizational Commitment and Job Satisfaction

Abstract

The study aims at examining the influence of organizational commitment on job characteristics and job satisfaction. Moreover, it aims at investigating the influence of job characteristics and job satisfaction. A random sample was selected from non-managerial employees working at three malls in Amman, the capital city of Jordan. It consists of 750 participants. A total of 731 questionnaires were completed and returned. The results supported the hypothesized paths among constructs. As such, there is a significant and positive influence of organizational commitment on job characteristics and job satisfaction. Additionally, there is a significant and positive influence of job characteristics and job satisfaction. Hence, malls in Jordan should pay more attention to organizational commitment since it increases job satisfaction and improves job characteristics from the employees’ perspective. This research paper contributes to job satisfaction literature; job satisfaction should be enhanced by organizational commitment and job characteristics.

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