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ArticleRelationships and individuals' bank switching behavior

Sugato Chakravarty2003

Article2003

Relationships and individuals' bank switching behavior

Sugato Chakravarty · Richard A. Feinberg

97 citations·0/0 files stored·Journal of Economic Psychology

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Customer Service Quality and Loyalty Banking stability, regulation, efficiency Banking Sector Performance and Management

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References

1980Understanding Attitudes and Predicting Social Behavior 1994The Commitment-Trust Theory of Relationship Marketing 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1981Credit Rationing in Markets with Imperfect Information 1996The Behavioral Consequences of Service Quality 1997An Examination of the Nature of Trust in Buyer-Seller Relationships 1994The Benefits of Lending Relationships: Evidence from Small Business Data

Cited by

2014Drivers of customers’ switching behaviour in Indian banking industry 2010The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks 2018Antecedents of Customer Loyalty in Banking Sector: A Mediational Study 2008Linking Perceptual and Behavioral Customer Metrics to Multiperiod Customer Profitability 2018An integrative framework for customer switching behavior

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Year2003

Typearticle

Published2003-05-19

VenueJournal of Economic Psychology

ISSN-L0167-4870

Languageen

Citations97

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0167-4870(03)00051-5

openalex_workW1963500683

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2007

Online Consumers' Switching Behavior

2011Customer satisfaction and universal banks: an empirical study

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