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Interpersonal Communication and Personal Influence on the Internet: A Framework for Examining Online Word-of-Mouth
16 references·16 citing·36 second hopsampled
Interpersonal Communication and Personal Influence on the Internet: A Framework for Examining Online Word-of-Mouth (2002)Interpersonal Communication and Personal …Advances in Consumer Research (2025)Advances in Consumer ResearchATTITUDES AND ATTITUDE CHANGE (1997)ATTITUDES AND ATTITUDE CHANGEAn Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …Advertising And Promotion: Integrated Marketing Communications Perspective (1997)Advertising And Promotion: In…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Effects of Word-of-Mouth and …A Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)A Test of Services Marketing …The Market Maven: A Diffuser of Marketplace Information (1987)The Market Maven: A Diffuser …Social Ties and Word-of-Mouth Referral Behavior (1987)Social Ties and Word-of-Mouth…External Search Effort: An Investigation Across Several Product Categories (1987)External Search Effort: An In…Physical Attractiveness of the Celebrity Endorser: A Social Adaptation Perspective (1985)Physical Attractiveness of th…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…Advances in Consumer Research (1983)Advances in Consumer ResearchThe Handbook of Social Psychology (1969)The Handbook of Social Psycho…Role of Product-Related Conversations in the Diffusion of a New Product (1967)Role of Product-Related Conve…Corporate crisis management on social media: A morality violations perspective (2020)Corporate crisis management o…Understanding the importance that consumers attach to social media sharing (ISMS): Scale development and validation (2019)Understanding the importance …Islamic marketing ethics for Islamic financial institutions (2019)Islamic marketing ethics for …How citizen influencers persuade their followers (2018)How citizen influencers persu…Social media usage, electronic word of mouth and purchase-decision involvement (2017)Social media usage, electroni…THE EFFECT OF WEBSITE QUALITY FEATURES AND COGNITIVE ABSORPTION ON SOCIAL NETWORK SITE USAGE: A CROSS-NATIONAL STUDY (2016)THE EFFECT OF WEBSITE QUALITY…eWOM persuasiveness: do eWOM platforms and product type matter? (2015)eWOM persuasiveness: do eWOM …Dimensions of Real and Virtual Consumer Experiences (2015)Dimensions of Real and Virtua…The Effect of Electronic Word of Mouth on Brand Image and Purchase Intention An Application Concerning Cell Phone Brands for Youth Consumers in Turkey (2014)The Effect of Electronic Word…HOW ONLINE SOCIAL INTERACTIONS AFFECT CONSUMERS’ IMPULSE PURCHASE ON GROUP SHOPPING WEBSITES? (2014)HOW ONLINE SOCIAL INTERACTION…What Advertisers Need to Know About Promotion in the Arab World: Technology and Media Perspectives (2012)What Advertisers Need to Know…How young, technical consumers assess online WOM credibility (2011)How young, technical consumer…The Effectiveness of Electronic Word-of-Mouth Communication: A Literature Analysis (2010)The Effectiveness of Electron…Impact of online reviews of customer care experience on brand or company selection (2010)Impact of online reviews of c…‘Arrivederci CIAO.com, Buongiorno Bing.com’—Electronic word-of-mouth (eWOM), antecedences and consequences (2010)‘Arrivederci CIAO.com, Buongi…Marken als Interaktionsobjekt (2008)Marken als InteraktionsobjektThe Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Judgment under Uncertainty: Heuristics and Biases (1974)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Economic Action and Social Structure: The Problem of Embeddedness (1985)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Design and Analysis: A Researcher's Handbook (1975)Biased assimilation and attitude polarization: The effects of prior theories on subsequently considered evidence. (1979)Internet forums as influential sources of consumer information (2001)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)Experimental Design: Procedures for the Behavioral Sciences (2013)A Theory of Cognitive Dissonance (1957)Understanding Attitudes and Predicting Social Behavior (1980)From Intentions to Actions: A Theory of Planned Behavior (1985)Media Framing of a Civil Liberties Conflict and Its Effect on Tolerance (1997)Consequences of Automatic Evaluation: Immediate Behavioral Predispositions to Approach or Avoid the Stimulus (1999)Climate Change Risk Perception and Policy Preferences: The Role of Affect, Imagery, and Values (2006)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Risk Taking and Information Handling in Consumer Behavior (1969)Electronic word-of-mouth in hospitality and tourism management (2007)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)What is Interactivity and is it Always Such a Good Thing? Implications of Definition, Person, and Situation for the Influence of Interactivity on Advertising Effectiveness (2002)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1969The Handbook of Social Psychology12,518 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 1983Advances in Consumer Research2,879 cited
  • 1987Social Ties and Word-of-Mouth Referral Behavior2,389 cited
  • 1997ATTITUDES AND ATTITUDE CHANGE2,290 cited
  • 1991Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective2,135 cited
  • 1967Role of Product-Related Conversations in the Diffusion of a New Product1,809 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1997Advertising And Promotion: Integrated Marketing Communications Perspective1,798 cited
  • 1991A Test of Services Marketing Theory: Consumer Information Acquisition Activities1,550 cited
  • 1987The Market Maven: A Diffuser of Marketplace Information1,322 cited
  • 1985Physical Attractiveness of the Celebrity Endorser: A Social Adaptation Perspective1,316 cited

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  • 1987External Search Effort: An Investigation Across Several Product Categories1,302 cited
  • Cited by

    • 2019Understanding the importance that consumers attach to social media sharing (ISMS): Scale development and validation192 cited
    • 2018How citizen influencers persuade their followers189 cited
    • 2017Social media usage, electronic word of mouth and purchase-decision involvement176 cited
    • 2010The Effectiveness of Electronic Word-of-Mouth Communication: A Literature Analysis174 cited
    • 2010Impact of online reviews of customer care experience on brand or company selection165 cited
    • 2015eWOM persuasiveness: do eWOM platforms and product type matter?156 cited
    • 2011How young, technical consumers assess online WOM credibility135 cited
    • 2010‘Arrivederci CIAO.com, Buongiorno Bing.com’—Electronic word-of-mouth (eWOM), antecedences and consequences130 cited
    • 2014The Effect of Electronic Word of Mouth on Brand Image and Purchase Intention An Application Concerning Cell Phone Brands for Youth Consumers in Turkey126 cited
    • 2019Islamic marketing ethics for Islamic financial institutions27 cited
    • 2014HOW ONLINE SOCIAL INTERACTIONS AFFECT CONSUMERS’ IMPULSE PURCHASE ON GROUP SHOPPING WEBSITES?25 cited
    • 2020Corporate crisis management on social media: A morality violations perspective19 cited
    • 2016THE EFFECT OF WEBSITE QUALITY FEATURES AND COGNITIVE ABSORPTION ON SOCIAL NETWORK SITE USAGE: A CROSS-NATIONAL STUDY13 cited
    • 2015Dimensions of Real and Virtual Consumer Experiences12 cited
    • 2012What Advertisers Need to Know About Promotion in the Arab World: Technology and Media Perspectives10 cited
    • 2008Marken als Interaktionsobjekt10 cited