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What Is Happening in Quality Management?: Findings from an IM Survey
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What Is Happening in Quality Management?: Findings from an IM Survey (1994)What Is Happening in Quality Management?:…The challenges of implementing quality in the Irish hotel industry (2003)The challenges of implementin…Developing strategic quality management: A research agenda (2002)Developing strategic quality …Total quality management: A way towards total integration (1996)Total quality management: A w…Total Quality Management: The Route to Improving Performance (1993)Total quality management (1994)Industrial Engineering (2013)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Refinement and reassessment of the SERVQUAL scale. (1991)The relationship between customer loyalty and customer satisfaction (2001)A quantitative study on retaining leadership talent within a naval aviation squadronOrganizational Structure, Environment and Performance: The Role of Strategic Choice (1972)The Fifth Discipline (1990)Competing for the Future (1994)A quality function deployment approach to internal benchmarking of critical success factors of strategic quality management (2006)Unlocking the relationships between strategic planning, leadership and technology transfer competence: the mediating role of strategic quality management (2022)
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  • 2003The challenges of implementing quality in the Irish hotel industry32 cited
  • 2002Developing strategic quality management: A research agenda19 cited
  • 1996Total quality management: A way towards total integration18 cited

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