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The factors for evaluating service quality in athletic camps: A case study
16 references·2 citing·29 second hop
The factors for evaluating service quality in athletic camps: A case study (2004)The factors for evaluating service qualit…Assessing the Influence of the Physical Sports Facility on Customer Satisfaction within the Context of the Service Experience (2002)Assessing the Influence of th…Contemporary Sport Management (2001)Contemporary Sport ManagementTargets and Standards of Quality in Sport Services (2000)Targets and Standards of Qual…Repeat Attendance as a Function of Involvement, Loyalty, and the Sportscape Across Three Football Contexts (2000)Repeat Attendance as a Functi…QUESC: An Instrument for Assessing the Service Quality of Sport Centers in Korea (1995)QUESC: An Instrument for Asse…Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry (1994)Technical complexity and cons…Customer Expectations and Perceptions of Service Quality in Retail Apparel Specialty Stores (1994)Customer Expectations and Per…Improving the measurement of service quality (1993)Improving the measurement of …Development of a Multiple‐item Scale for Measuring Hospital Service Quality (1993)Development of a Multiple‐ite…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Leisure and recreation management (1985)Leisure and recreation manage…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives (2023)Service quality, satisfaction…Analysing instruments for measuring perceived sport service quality: A literature review (2015)Analysing instruments for mea…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Refinement and reassessment of the SERVQUAL scale. (1991)E-S-QUAL (2004)A Service Quality Model and its Marketing Implications (1984)Zero defections: quality comes to services. (1990)SERVQUAL: review, critique, research agenda (1996)Understanding Service Convenience (2002)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Specification Tests in Econometrics (1978)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)The Behavioral Consequences of Service Quality (1996)The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre (2002)A Conceptual Framework for Analysing Sports Policy Factors Leading to International Sporting Success (2006)Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism (2008)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Customer Satisfaction With Game and Service Experiences: Antecedents and Consequences (2010)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,718 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
  • 1993Improving the measurement of service quality1,197 cited
  • 1994Customer Expectations and Perceptions of Service Quality in Retail Apparel Specialty Stores346 cited
  • 2002Assessing the Influence of the Physical Sports Facility on Customer Satisfaction within the Context of the Service Experience316 cited
  • 2000Targets and Standards of Quality in Sport Services245 cited
  • 2000Repeat Attendance as a Function of Involvement, Loyalty, and the Sportscape Across Three Football Contexts224 cited
  • 1995QUESC: An Instrument for Assessing the Service Quality of Sport Centers in Korea204 cited
  • 2001Contemporary Sport Management204 cited
  • 1993Development of a Multiple‐item Scale for Measuring Hospital Service Quality

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189 cited
  • 1985Leisure and recreation management167 cited
  • 1994Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry137 cited
  • Cited by

    • 2015Analysing instruments for measuring perceived sport service quality: A literature review14 cited
    • 2023Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives13 cited