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ArticleHow “placed trust” works in a service encounter

Sue Vaux Halliday2004

Article2004

How “placed trust” works in a service encounter

Sue Vaux Halliday

39 citations·0/0 files stored·Journal of Services Marketing

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Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Service and Product Innovation

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Original article can be found at: http://www.emeraldinsight.com/ Copyright Emerald [Full text of this article is not available in the UHRA]

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References

1985Economic Action and Social Structure: The Problem of Embeddedness 1994The Commitment-Trust Theory of Relationship Marketing 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2017Exchange and Power in Social Life 1996Sensemaking in Organizations 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective 2020Social Construction of Reality

Cited by

2011The impact of online reviews on hotel booking intentions and perception of trust 2018M‐payment service: Interplay of perceived risk, benefit, and trust in service adoption 2006The Love Triangle: Loyal Relationships among Providers, Customers, and Their Friends 2008Customer referral management: the implications of social networks 2011Critical Service Encounters in Hotel Restaurants: The Personnel’s Perspective 2021

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2003Sources, Signs and Signalling for Fast Trust Creation in Organisational Relationshipsarticle · 10 shared references 2007Research on trust: a bibliography and brief bibliometric analysis of the special issue submissionsarticle · 9 shared references 2000Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgmentsarticle · 7 shared references 2007Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyaltyarticle · 7 shared references 2010Testing perceived relational benefits as satisfaction and behavioral outcomes driversarticle · 7 shared references 2002THE CUSTOMER'S PATH TO LOYALTY: A PARTIAL TEST OF THE RELATIONSHIPS OF PRIOR EXPERIENCE, JUSTICE, AND CUSTOMER SATISFACTIONthesis · 7 shared references

Details

Year2004

Typearticle

Published2004-01-01

VenueJournal of Services Marketing

ISSN-L0887-6045

Languageen

Citations39

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1108/08876040410520708

openalex_workW1964561824

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Episodic Retail Settings: A Sustainable and Adaptive Strategy for City Centre Stores

2014Just What the Doctor Ordered? Investigating the Impact of Health Service Quality on Consumer Misbehaviour

2008A Comparison of the Effects of the First Impression and the Last Impression in a Selling Context