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The predictive power of intangibles
4 references·6 citing·31 second hop
The predictive power of intangibles (2003)The predictive power of intangiblesThe pan-European customer satisfaction index programme—current work and the way ahead (2002)The pan-European customer sat…The criterion weights of the EFQM excellence model (2001)The criterion weights of the …Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Structural Equations with Latent Variables (1989)Structural Equations with Lat…Capacidad en tecnologías de la información y desempeño organizacional: un estudio en el contexto colombiano (2018)Capacidad en tecnologías de l…Analisis Kapabilitas Teknologi Informasi Terhadap Kinerja Bisnis Ukm Dengan Orientasi Pelanggan Sebagai Variabel Intervening (Studi pada UKM Sektor Manufaktur di Wilayah Solo Raya) (2017)Analisis Kapabilitas Teknolog…Customer satisfaction and customer loyalty as predictors of future business potential (2008)Customer satisfaction and cus…Customer Satisfaction – The Roleof Transparency (2007)Customer Satisfaction – The R…Measuring Intangible Investment (2005)Measuring Intangible Investme…The relationship between retail store manager leadership styles and employee generational cohort, performance, and satisfactionThe relationship between reta…A Contribution to the Theory of Economic Growth (1956)An Evolutionary Theory of Economic Change. (1983)On the mechanics of economic development (1988)National Intellectual Capital Index: The Benchmarking of Arab Countries (2005)Alternative Ways of Assessing Model Fit (1992)Private versus public sector excellence (2004)Self-Assessment Against Business Excellence Models: A Critiqueand Perspective (2006)What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain (2015)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Customer Satisfaction in Shopping Malls: An Empirical Study (2012)Current and future use of management tools (2015)Corporate social responsibility during the COVID-19 pandemic: a sequential mediation analysis (2021)Authentic leadership development: Getting to the root of positive forms of leadership (2005)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)On measuring interactions between customer satisfaction and financial results (1999)Assessing mainland Chinese tourists' satisfaction with Hong Kong using tourist satisfaction index (2010)Shopping centre customer service: creating customer satisfaction and loyalty (2014)An empirical comparison of generalized structured component analysis and partial least squares path modeling under variance-based structural equation models (2019)Organizations: Rational, Natural, and Open Systems (1988)The balanced scorecard--measures that drive performance. (1992)Personality and Transformational and Transactional Leadership: A Meta-Analysis. (2004)Strategic Orientation of the Firm and New Product Performance (1997)PLS-SEM: Indeed a Silver Bullet (2011)Analisis Laporan Keuangan (2021)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)
this work references cited by second hop

References

  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 2001The criterion weights of the EFQM excellence model84 cited
  • 2002The pan-European customer satisfaction index programme—current work and the way ahead81 cited

Cited by

  • 2005Measuring Intangible Investment33 cited
  • 2008Customer satisfaction and customer loyalty as predictors of future business potential26 cited
  • 2007Customer Satisfaction – The Roleof Transparency19 cited
  • n.d.The relationship between retail store manager leadership styles and employee generational cohort, performance, and satisfaction17 cited
  • 2018Capacidad en tecnologías de la información y desempeño organizacional: un estudio en el contexto colombiano14 cited
  • 2017Analisis Kapabilitas Teknologi Informasi Terhadap Kinerja Bisnis Ukm Dengan Orientasi Pelanggan Sebagai Variabel Intervening (Studi pada UKM Sektor Manufaktur di Wilayah Solo Raya)10 cited

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