Customer Satisfaction – The Roleof Transparency

Jacob Eskildsen · Kai Kristensen

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Customer Service Quality and Loyalty Patient Satisfaction in Healthcare Corporate Identity and Reputation

Abstract

The popularity of the EPSI Rating framework has grown considerably over the last few years and more and more companies are using this sort of information in their strategic planning process. The pr...

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1991Structural Equations with Latent Variables.1992A National Customer Satisfaction Barometer: The Swedish Experience 2005Authentic leadership development: Getting to the root of positive forms of leadership 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings 2001The evolution and future of national customer satisfaction index models 1999Overall job satisfaction: how good are single versus multiple‐item measures?2002Customer satisfaction in European food retailing 2004The Drivers of Customer Satisfaction and Loyalty. The Case of Denmark 2000–2002

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