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ArticleCustomer satisfaction in European food retailing

Hans Jørn Juhl2002

Article2002

Customer satisfaction in European food retailing

Hans Jørn Juhl · Kai Kristensen · Peder Østergaard

110 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Customer Service Quality and Loyalty Consumer Market Behavior and Pricing Consumer Retail Behavior Studies

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References

1992A National Customer Satisfaction Barometer: The Swedish Experience 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings 2004Customer Satisfaction and Shareholder Value 1998On the relationship between store image, store satisfaction and store loyalty 1998A model of consumer perceptions and store loyalty intentions for a supermarket retailer 2000Foundations of the American Customer Satisfaction Index 1985A Path Analytic Model of Store Loyalty Involving Self-Concept, Store Image, Geographic Loyalty, and Socioeconomic Status 2000The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark

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2004The Drivers of Customer Satisfaction and Loyalty. The Case of Denmark 2000–2002 2013Managing brand associations to drive customers’ trust and loyalty in Vietnamese banking 2005Loyalty transfer from offline to online stores in the UK grocery industry 2012Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran 2009Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing

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Details

Year2002

Typearticle

Published2002-10-07

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations110

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0969-6989(02)00014-0

openalex_workW2014921124

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2021Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats

2009Design of PLS-Based Satisfaction Studies

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