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Customer Satisfaction – The Roleof Transparency
10 references·0 citing·44 second hop
Customer Satisfaction – The Roleof Transparency (2007)Customer Satisfaction – The Roleof Transp…Authentic leadership development: Getting to the root of positive forms of leadership (2005)Authentic leadership developm…The Drivers of Customer Satisfaction and Loyalty. The Case of Denmark 2000–2002 (2004)The Drivers of Customer Satis…Valid and reliable measurements for sustainable non-financial reporting (2003)Valid and reliable measuremen…The predictive power of intangibles (2003)The predictive power of intan…Customer satisfaction in European food retailing (2002)Customer satisfaction in Euro…The evolution and future of national customer satisfaction index models (2001)The evolution and future of n…Overall job satisfaction: how good are single versus multiple‐item measures? (1999)Overall job satisfaction: how…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Firm Resources and Sustained Competitive Advantage (1991)Self-Efficacy: The Exercise of Control (1999)Firm resources and sustained competitive advantage (2004)Ethical leadership: A review and future directions (2006)Authentic Leadership: Development and Validation of a Theory-Based Measure† (2007)Leadership: Current Theories, Research, and Future Directions (2008)The relationship between retail store manager leadership styles and employee generational cohort, performance, and satisfactionStructural Equations with Latent Variables (1989)The criterion weights of the EFQM excellence model (2001)Measuring Intangible Investment (2005)Customer satisfaction and customer loyalty as predictors of future business potential (2008)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Customer Satisfaction and Shareholder Value (2004)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)Managing brand associations to drive customers’ trust and loyalty in Vietnamese banking (2013)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)Advances in Consumer Research (2025)The measurement of satisfaction in work and retirement: A strategy for the study of attitudes. (1969)The nature and causes of job satisfaction (1976)Overall job satisfaction: How good are single-item measures? (1997)Job Satisfaction among University Faculty: Individual, Work, and Institutional Determinants (2011)High-involvement work processes, work intensification and employee well-being (2014)Single Item Measures in Psychological Science (2022)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)The Process of Customer Engagement: A Conceptual Framework (2008)Customer satisfaction with services: putting perceived value into the equation (2000)Is there really an Asian connection? Professional service quality perceptions and customer satisfaction (2008)Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran (2012)Determinants of customer loyalty in Kenya: does corporate image play a moderating role? (2013)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)Is the Net Promoter Score a reliable performance measure? (2011)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)
this work references cited by second hop

References

  • 1991Structural Equations with Latent Variables.17,471 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
  • 2005Authentic leadership development: Getting to the root of positive forms of leadership5,690 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 2001The evolution and future of national customer satisfaction index models1,071 cited
  • 1999Overall job satisfaction: how good are single versus multiple‐item measures?364 cited
  • 2002Customer satisfaction in European food retailing110 cited
  • 2004The Drivers of Customer Satisfaction and Loyalty. The Case of Denmark 2000–200297 cited
  • 2003The predictive power of intangibles44 cited
  • 2003Valid and reliable measurements for sustainable non-financial reporting38 cited

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