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Reference transaction and the nature of the process for general reference assistance

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References

1987Key Issues in Information Systems Management820 cited
1990The Measurement and Evaluation of Reference Service49 cited
1978Reference Interviews in Public Libraries38 cited
1972The Reference Interview.36 cited
1993Practical reference work27 cited
1980The librarian and reference queries : a systematic approach19 cited
1978A Theoretical Model and Definition of the Reference Process.15 cited
1981The Effective Reference Librarian14 cited
1988Information and Referral in Reference Services9 cited

Cited by

2024Strong service orientations and fostering self-sufficiency: How librarians approach reference work in Lahore, Pakistan2 cited

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