Managing the Paradoxes of Mobile Technology

Sirkka L. Järvenpää · Karl Reiner Lang

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Technology Adoption and User Behaviour Usability and User Interface Design Innovative Human-Technology Interaction

Abstract

This article reports on a large-scale, international focus group study that examined the experiences of mobile technology users in Hong Kong, Japan, Finland, and the United States. It identifies eight central mobile technology paradoxes that shape user experience and behavior, suggests possible design features that relate to the experienced paradoxes, and discusses how these features could be better managed.

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References

1998Basics of qualitative research : techniques and procedures for developing grounded theory 1989Focus Groups: A Practical Guide for Applied Research 1998Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies 2002Exploring the Implications of M-Commerce for Markets and Marketing

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