References

• 1990Comparative fit indexes in structural models.25,213 cited
• 1993Research methods for business: A skill building approach16,985 cited
• 1994A framework for quality management research and an associated measurement instrument1,968 cited
• 2003The relationship between total quality management practices and their effects on firm performance1,895 cited
• 1999The relationship between total quality management practices and operational performance1,532 cited
• 1985Handbook of Survey Research.921 cited
• 1983Handbook of Survey Research710 cited
• 2006The relationship between quality management practices and their effects on quality outcomes281 cited
• 2004An exploratory study of performance measurement systems and relationships with performance results210 cited
• 2005Relationships between the EFQM model criteria: a study in Spanish universities208 cited
• 2006Exploring soft versus hard factors for TQM implementation in small and medium‐sized enterprises191 cited
• 2009TQM and customer satisfaction in Malaysia's service sector185 cited
• 2011Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies180 cited
• 2006Using enablers of the EFQM model to manage institutions of higher education172 cited