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Old Wine in New Bottles Tastes Better: A Case Study of TQM Implementation in the IRS

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References

1982Out of the Crisis7,278 cited
1978Public administration in America230 cited
2018Adapting Total Quality Management (TQM) to Government190 cited
1993The Troublesome Cleft: Public Administration and Political Science45 cited
1989Institutional Requirements for Academic Research in Public Administration35 cited
1983Analysis for Public Decisions (2nd ed.).19 cited

Cited by

1997The Impact of TQM on Highway Maintenance: Benefit/Cost Implications26 cited
2009The influence of total quality management practices on the transformation of how organisations work15 cited
2000The politics of outsourcing: bureaucrats, vendors, and public information technology (IT) projects9 cited
1996Measuring Productivity in Federal Agencies: Does Total Quality Management Make a Difference?7 cited
2017Organization Development and Management History: A Tale of Changing Seasons5 cited
2008Five Great Issues in Decision Making1 cited

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