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User satisfaction and the organization of local public transport: Evidence from European cities
16 references·16 citing·44 second hopsampled
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1972Conditional logit analysis of qualitative choice behavior14,281 cited
  • 1966Allocative efficiency vs. X-Efficiency2,719 cited
  • 1968Why Regulate Utilities?1,046 cited
  • 2007The Economics of Urban Transportation1,035 cited
  • 1972Why Regulate Utilities ?989 cited
  • 2001Using SERVQUAL to assess customer satisfaction with public sector services380 cited
  • 1998U.S. Industry Adjustment to Economic Deregulation306 cited
  • 2008Managing Markets for Public Service: The Role of Mixed Public–Private Delivery of City Services263 cited
  • 2001Frequency of negative critical incidents and satisfaction with public transport services. I256 cited
  • 2009Examining the Factors that Impact Public Transport Commuting Satisfaction243 cited
  • 2012Perceived Satisfaction with Public Transport Service in Nine European Cities237 cited
  • 2000Seamless, accessible travel: users’ views of the public transport journey and interchange232 cited
  • 2011Happiness and travel mode switching: Findings from a Swiss public transportation experiment213 cited
  • 1994Going private: the international experience with transport privatization

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185 cited
  • 1999Organisational forms and entrepreneurship in public transport: classifying organisational forms181 cited
  • Cited by

    • 2020Causality between transportation infrastructure and economic development in Pakistan: An ARDL analysis64 cited
    • 2017Reforming traditional PPP models to cope with the challenges of smart cities50 cited
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    • 2016Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service38 cited
    • 2015Policy packages for modal shift and CO2 reduction in Lille, France34 cited
    • 2018The relationship between organizational forms and the comprehensive effectiveness for public transport services in China?33 cited
    • 2020Comparison of urban public transport systems in the Czech Republic and Slovakia: Factors underpinning efficiency33 cited
    • 2016The role of passenger-centric innovation in the future of public transport32 cited
    • 2022Assessment of Accessibility of Public Transport by Using Temporal and Spatial Analysis30 cited
    • 2018Regulatory structures and their impact on the sustainability performance of public transport in world cities27 cited
    • 2020The governance of attractive public transport: Informal institutions, institutional entrepreneurs, and problem-solving know-how in Oslo and Amsterdam24 cited
    • 2021Identifying attributes of public transport services for urban tourists: A data-mining method24 cited
    • 2017Including vulnerable groups in financial services: insights from consumer satisfaction18 cited
    • 2017Cost, production and efficiency in local bus industry: An empirical analysis for the bus system of Santiago10 cited
    • 2020Assessing public services from the citizen perspective: what can we learn from surveys?10 cited