SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
On structural equation modelling for customer satisfaction measurement
3 references·14 citing·48 second hop
On structural equation modelling for customer satisfaction measurement (2000)On structural equation modelling for cust…Measuring your company's intellectual performance (1997)Measuring your company's inte…Measuring your company's intellectual performance (1997)Measuring your company's inte…Latent Variable Path Modeling with Partial Least Squares (1989)Latent Variable Path Modeling…Navigating Passenger Satisfaction: A Structural Equation Modeling–Artificial Neural Network Approach to Intercity Bus Services (2024)Navigating Passenger Satisfac…Analyzing the interactions among factors affecting cloud adoption for software testing: a two-stage ISM-ANN approach (2022)Analyzing the interactions am…Service marketing mix as input and output of higher and technical education (2019)Service marketing mix as inpu…Analyzing the influence of the funds' support on Tobin's q using SEM and fsQCA (2015)Analyzing the influence of th…Post-occupancy evaluation of residential satisfaction in Lagos, Nigeria: Feedback for residential improvement (2012)Post-occupancy evaluation of …Methods to Improve and Evaluate Spatial Data Infrastructures (2012)Methods to Improve and Evalua…Developing the strategic resources of Chinese entrepreneurial firms (2010)Developing the strategic reso…Zone of tolerance for banks: a diagnostic model of service quality (2009)Zone of tolerance for banks: …Do We Fully Understand the Critical Success Factors of Customer Satisfaction with Industrial Goods? - Extending Festge and Schwaiger’s Model to Account for Unobserved Heterogeneity (2009)Do We Fully Understand the Cr…SEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation (2008)SEM-based customer satisfacti…Application of neural networks to recognize profitable customers for dental services marketing-a case of dental clinics in Taiwan (2007)Application of neural network…A fuzzy model of customer satisfaction index in e-commerce (2007)A fuzzy model of customer sat…Varianz- und kovarianzbasierte Strukturgleichungsmodelle — Ein Leitfaden zu deren Spezifikation, Schätzung und Beurteilung (2006)Varianz- und kovarianzbasiert…Analysing Customer Satisfaction Data: A Comparison of Regression and Artificial Neural Networks (2005)Analysing Customer Satisfacti…Fuzzy sets (1965)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Fuzzy sets (1996)Mobile Banking Service Quality and Customer Satisfaction (Application of SERVQUAL Model) (2012)A Model for Detecting Customer Level Intentions to Purchase in B2C Websites Using TOPSIS and Fuzzy Logic Rule-Based System (2013)Video Analytics for Customer Emotion and Satisfaction at Contact Centers (2017)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)FACTORS AFFECTING THE CUSTOMER SATISFACTION IN E-BANKING: SOME EVIDENCES FORM INDIAN BANKS (2011)Determining the Influence of the Reliability of Service Quality on Customer Satisfaction: The Case of Libyan E-Commerce Customers (2015)A combined AHP–TOPSIS–DEMATEL approach for evaluating success factors of e-service quality: an experience from Indian banking industry (2020)A resource‐based view of the firm (1984)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)A Dynamic Theory of Organizational Knowledge Creation (1994)A critical review of knowledge management as a management tool (2000)Intellectual capital and business performance in the Portuguese banking industry (2008)Clarifying the Effect of Intellectual Capital on Performance: The Mediating Role of Dynamic Capability (2010)The partial least squares approach for structural equation modeling. (1998)A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)\nThe use of partial least squares path modeling in international marketing (2009)In Pursuit of Understanding What Drives Fan Satisfaction (2012)THE WILLINGNESS OF A CUSTOMER TO CO-CREATE INNOVATIVE, TECHNOLOGY-BASED SERVICES: CONCEPTUALISATION AND MEASUREMENT (2013)Principal Component and Factor Analysis (2017)An Investigation into the Determinants of Customer Satisfaction (1982)Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Models of Consumer Satisfaction Formation: An Extension (1988)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)A National Customer Satisfaction Barometer: The Swedish Experience (1992)An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design (2010)Mapping the functionality of China's regional innovation systems: A structural approach (2010)IT governance and IT controls: Analysis from an internal auditing perspective (2023)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Foundations of the American Customer Satisfaction Index (2000)The relationship between customer satisfaction and loyalty: Cross-industry differences (2000)The interactive effects of online reviews on the determinants of Swiss hotel performance: A neural network analysis (2015)Customer segmentation in the digital marketing using a Q-learning based differential evolution algorithm integrated with K-means clustering (2025)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Operationalisierung latenter Variablen in Strukturgleichungsmodellen: Eine Standortbestimmung (2006)Formative Indikatoren: Einige Anmerkungen zu ihrer Art, Validität und Multikollinearität (2008)Does Internal Brand Management really drive Brand Commitment in Shared-Service Call Centers? (2011)The Knowledge-Creating Company (1995)Intellectual capital performance of commercial banks in Malaysia (2005)Hierarchical Latent Variable Models in PLS-SEM: Guidelines for Using Reflective-Formative Type Models (2012)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)Partial least squares structural equation modeling in HRM research (2018)
this work references cited by second hop

References

  • 1989Latent Variable Path Modeling with Partial Least Squares2,139 cited
  • 1997Measuring your company's intellectual performance849 cited
  • 1997Measuring your company's intellectual performance764 cited

Cited by

  • 2012Post-occupancy evaluation of residential satisfaction in Lagos, Nigeria: Feedback for residential improvement126 cited
  • 2006Varianz- und kovarianzbasierte Strukturgleichungsmodelle — Ein Leitfaden zu deren Spezifikation, Schätzung und Beurteilung99 cited
  • 2009Do We Fully Understand the Critical Success Factors of Customer Satisfaction with Industrial Goods? - Extending Festge and Schwaiger’s Model to Account for Unobserved Heterogeneity86 cited
  • 2009Zone of tolerance for banks: a diagnostic model of service quality74 cited
  • 2007A fuzzy model of customer satisfaction index in e-commerce68 cited
  • 2005Analysing Customer Satisfaction Data: A Comparison of Regression and Artificial Neural Networks64 cited
  • 2008SEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation34 cited
  • 2022Analyzing the interactions among factors affecting cloud adoption for software testing: a two-stage ISM-ANN approach29 cited
  • 2007Application of neural networks to recognize profitable customers for dental services marketing-a case of dental clinics in Taiwan28 cited
  • 2015Analyzing the influence of the funds' support on Tobin's q using SEM and fsQCA

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

23 cited
  • 2019Service marketing mix as input and output of higher and technical education22 cited
  • 2024Navigating Passenger Satisfaction: A Structural Equation Modeling–Artificial Neural Network Approach to Intercity Bus Services15 cited
  • 2010Developing the strategic resources of Chinese entrepreneurial firms9 cited
  • 2012Methods to Improve and Evaluate Spatial Data Infrastructures8 cited