Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customers' Reactions to Price Increases: Do Customer Satisfaction and Perceived Motive Fairness Matter?

16 references·16 citing·41 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1965Inequity In Social Exchange10,813 cited
2010Satisfaction: a behavioral perspective on the consumer6,042 cited
1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
1963Social Behavior: Its Elementary Forms4,692 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
1988The Theory of Reasoned Action: A Meta-Analysis of Past Research with Recommendations for Modifications and Future Research3,866 cited
1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
2000Fairness as a Constraint on Profit Seeking: Entitlements in the Market3,159 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
1986Fairness and the Assumptions of Economics2,462 cited
2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,058 cited

2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited

Cited by

2011Place attachment and pro-environmental behaviour in national parks: the development of a conceptual framework527 cited
2009Anger, frustration, and helplessness after service failure: coping strategies and effective informational support513 cited
2006Neglected Outcomes of Customer Satisfaction483 cited
2013When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation276 cited
2016Social Media and Value Creation: The Role of Interaction Satisfaction and Interaction Immersion199 cited
2006Price Fairness: Good and Service Differences and the Role of Vendor Costs178 cited
2013Growing Existing Customers’ Revenue Streams through Customer Referral Programs171 cited
2017Consumer–brand identification revisited: An integrative framework of brand identification, customer satisfaction, and price image and their role for brand loyalty and word of mouth166 cited
2010How price image dimensions influence shopping intentions for different store formats164 cited
2007The mediating effect of satisfaction on consumers' switching intention162 cited
2014Footprints in the Sands of Time: A Comparative Analysis of the Effectiveness of Customer Satisfaction and Customer–Company Identification over Time159 cited
2008When 2 + 2 is Not the Same as 1 + 3: Variations in Price Sensitivity across Components of Partitioned Prices145 cited
2017Consumer-brand relationships and brand loyalty in technology-mediated services143 cited
2015Consumer perspective on CSR literature review and future research agenda142 cited
2010Consumer Reactions to CSR: A Brazilian Perspective139 cited
2007Analysing firms' failures as determinants of consumer switching intentions125 cited