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A Computer-Aided Approach for Teaching and Learning Physical Distribution Service Concepts
11 references·0 citing·39 second hop
A Computer-Aided Approach for Teaching and Learning Physical Distribution Service Concepts (1992)A Computer-Aided Approach for Teaching an…Journal of Business Logistics (2018)Journal of Business LogisticsFurthering the Integration of Marketing and Logistics Through Customer Service in the Channel (1989)Furthering the Integration of…How to Manage Customer Service (1987)How to Manage Customer ServiceEXAMINING THE RELATIVE IMPORTANCE OF PHYSICAL DISTRIBUTION SERVICE ELEMENTS (1986)EXAMINING THE RELATIVE IMPORT…Environmental Uncertainty Regarding Inventory Ordering (1984)Environmental Uncertainty Reg…QUANTIFYING MARKETING TRADE–OFFS IN PHYSICAL DISTRIBUTION POLICY DECISIONS (1976)QUANTIFYING MARKETING TRADE–O…Physical Distribution Service in Industrial Purchase Decisions (1976)Physical Distribution Service…Improving Physical Distribution Service Decisions with Trade‐off Analysis (1976)Improving Physical Distributi…Customer Service: Differentiating By Market Segment (1976)Customer Service: Differentia…A Dynamic Inventory Model with Stochastic Lead Times (1970)A Dynamic Inventory Model wit…Determinants of Buyer Response to Physical Distribution Service (1969)Determinants of Buyer Respons…The Theory of Buyer Behavior (1971)Modeling Consumer Satisfaction Processes Using Experience-Based Norms (1983)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Drucker’s insights on market orientation and innovation: implications for emerging areas in high-technology marketing (2008)Logistics Service Quality: The Case of Da Nang City (2016)RESEARCH IN LOGISTICS SERVICE QUALITY: A SYSTEMATIC LITERATURE REVIEW (2019)Theory and Methods of Scaling (1958)Simultaneous conjoint measurement: A new type of fundamental measurement (1964)Conjoint Measurement for Quantifying Judgmental Data (1971)Measuring customer service quality in international marketing channels: a multimethod approach (1995)Statistical principles in experimental design. (1962)Understanding the interfaces: (2002)Statistical Principles in Experimental Design (2003)Conhecimento e Avaliação dos Trade-offs de Custos Logísticos: um Estudo com Profissionais Brasileiros (2014)Studies in the Mathematical Theory of Inventory and Production (1960)Chapter 12 Stochastic inventory theory (1990)Multi-echelon systems: A service measure perspective (1996)The Optimality of (S,s) Policies in the Dynamic Inventory Problem (2005)A Practical End-to-End Inventory Management Model with Deep Learning (2020)A Warehouse-Location Problem (1958)A Heuristic Program for Locating Warehouses (1963)Creative Customer Service Management (1983)Customer Service: Product Differentiation in International Markets (1989)Physical distribution management (2013)Customer Service Research: Past, Present and Future (1989)Exploring the nature of the relationships between service quality and customer loyalty: an attribute-level analysis (2007)Measurement of logistics service quality in freight forwarding companies (2016)Customer satisfaction in industrial markets: dimensional and multiple role issues (2001)A hybrid approach to supplier selection for the maintenance of a competitive supply chain (2007)Logistics service quality: a new way to loyalty (2008)Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma (2005)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations (2023)Service problems and recovery strategies: an examination of the critical incident technique in a business‐to‐business market (1998)A SUMMARY AND ANALYSIS OF MULTI‐ITEM SCALES USED IN LOGISTICS RESEARCH (2002)The Determinants of Customer Loyalty in Nigeria’s GSM Market (2012)The power of perceived service quality in international marketing channels (1996)The interactive interface of service quality (2006)Impact of performance indicators on organisations: a proposal for an evaluation model (2013)
this work references cited by second hop

References

  • 2018Journal of Business Logistics2,522 cited
  • 1970A Dynamic Inventory Model with Stochastic Lead Times212 cited
  • 1976Physical Distribution Service in Industrial Purchase Decisions165 cited
  • 1989Furthering the Integration of Marketing and Logistics Through Customer Service in the Channel94 cited
  • 1976Customer Service: Differentiating By Market Segment91 cited
  • 1969Determinants of Buyer Response to Physical Distribution Service47 cited
  • 1986EXAMINING THE RELATIVE IMPORTANCE OF PHYSICAL DISTRIBUTION SERVICE ELEMENTS34 cited
  • 1987How to Manage Customer Service28 cited
  • 1976QUANTIFYING MARKETING TRADE–OFFS IN PHYSICAL DISTRIBUTION POLICY DECISIONS18 cited
  • 1976Improving Physical Distribution Service Decisions with Trade‐off Analysis17 cited
  • 1984Environmental Uncertainty Regarding Inventory Ordering12 cited

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