Article2001

The causes of organizational citizenship behavior: A motivational analysis.

928 citations0/0 files storedJournal of Applied Psychology

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Job Satisfaction and Organizational Behavior Employee Performance and Management Public Policy and Administration Research

Abstract

This study addressed the role of motives in organizational citizenship behavior (OCB). Three motives were identified through factor analyses: prosocial values, organizational concern, and impression management. Scales that measured these motives and other variables known to covary with OCB were administered to 141 municipal employees and were correlated with self-, peer, and supervisor ratings of 5 aspects of OCB. Relative to the other motives, prosocial values motives were most strongly associated with OCB directed at individuals, and organizational concern motives were most strongly associated with OCB directed toward the organization. Each of the motives accounted for unique amounts of variance in OCB. The results suggest that motives may play an important role in OCB.

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References

1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1983Organizational citizenship behavior: Its nature and antecedents.1991Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?1995A META‐ANALYTIC REVIEW OF ATTITUDINAL AND DISPOSITIONAL PREDICTORS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR 1989Organizational Citizenship Behavior: The Good Soldier Syndrome 1994ROLE DEFINITIONS AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: THE IMPORTANCE OF THE EMPLOYEE'S PERSPECTIVE.1996Interpersonal facilitation and job dedication as separate facets of contextual performance.

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