Article2003

Job satisfaction and organizational commitment in the Hong Kong fast food industry

127 citations0/0 files storedInternational Journal of Contemporary Hospitality Management

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Job Satisfaction and Organizational Behavior Employee Performance and Management Healthcare Education and Workforce Issues

Abstract

Studies of new employees' socialization have gained importance in the fast food industry in view of the demand for high quality service in this increasingly competitive business environment. New employees in the industry are unique in terms of job expectations. The aim of this study was to investigate the unmet expectations of new employees, and the relationships between unmet expectations, job satisfaction and organizational commitment in the Hong Kong fast food industry. A sample of 203 employees from the industry was collected. The results show that expectations are normally unmet, and job characteristics, training and development, and compensation and fairness are related to satisfaction and commitment.; Studies of new employees' socialization have gained importance in the fast food industry in view of the demand for high quality service in this increasingly competitive business environment. New employees in the industry are unique in terms of job expectations. The aim of this study was to investigate the unmet expectations of new employees, and the relationships between unmet expectations, job satisfaction and organizational commitment in the Hong Kong fast food industry. A sample of 203 employees from the industry was collected. The results show that expectations are normally unmet, and job characteristics, training and development, and compensation and fairness are related to satisfaction and commitment.

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References

1990The measurement and antecedents of affective, continuance and normative commitment to the organization 1975Development of the Job Diagnostic Survey.1980Surprise and Sense Making: What Newcomers Experience in Entering Unfamiliar Organizational Settings 1977Antecedents and Outcomes of Organizational Commitment 1989Antecedents and outcomes of organizational commitment 1994Organizational socialization: Its content and consequences.1992ORGANIZATIONAL SOCIALIZATION AS A LEARNING PROCESS: THE ROLE OF INFORMATION ACQUISITION 1976Comparative research methodology: Cross‐cultural studies

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