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Trust in UK financial services: A longitudinal analysis · Study

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ArticleTrust in UK financial services: A longitudinal analysis

Christine Ennew2011

Article2011

Trust in UK financial services: A longitudinal analysis

Christine Ennew · Husni Kharouf · Harjit Singh Sekhon

67 citations·0/0 files stored·Journal of Financial Services Marketing

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Customer Service Quality and Loyalty Financial Literacy, Pension, Retirement Analysis Corporate Identity and Reputation

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References

1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 1988Structural equation modeling in practice: A review and recommended two-step approach.1998Principles and Practice of Structural Equation Modeling 1994The Commitment-Trust Theory of Relationship Marketing 2017Exchange and Power in Social Life 1965Exchange and Power in Social Life.1998Not So Different After All: A Cross-Discipline View Of Trust 1997An Examination of the Nature of Trust in Buyer-Seller Relationships

Cited by

2013A critical examination of service loyalty measures 2015Trust in financial services: Retrospect and prospect 2019A study on trust restoration efforts in the UK retail banking industry 2015Trust in financial services: Impact of institutional trust and dispositional trust on trusting belief 2012Challenges in serving the mass affluent segment: bank customer perceptions of service quality 2016

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Year2011

Typearticle

Published2011-05-26

VenueJournal of Financial Services Marketing

ISSN-L1363-0539

Languageen

Citations67

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1057/fsm.2011.8

openalex_workW1968261002

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