Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Trust in UK financial services: A longitudinal analysis

16 references·16 citing·30 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1998Principles and Practice of Structural Equation Modeling36,041 cited
1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
2017Exchange and Power in Social Life15,909 cited
1965Exchange and Power in Social Life.13,624 cited
1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
2013Academy of Management Journal4,798 cited
2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
1993Calculativeness, Trust, and Economic Organization2,997 cited
2001Trust: A Sociological Theory2,218 cited
2002Trust and trustworthiness1,617 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1993

Explaining the Limited Effectiveness of Legalistic “Remedies” for Trust/Distrust

1,545 cited

Cited by

2013A critical examination of service loyalty measures50 cited
2015Trust in financial services: Retrospect and prospect48 cited
2019A study on trust restoration efforts in the UK retail banking industry44 cited
2015Trust in financial services: Impact of institutional trust and dispositional trust on trusting belief43 cited
2012Challenges in serving the mass affluent segment: bank customer perceptions of service quality32 cited
2016How interactive marketing is changing in financial services30 cited
2022Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR model28 cited
2014The components of trustworthiness for higher education: a transnational perspective28 cited
2019Religiosity and customer trust in financial services marketing relationships25 cited
2015Service excellence in UK retail banking: customers’ perspectives of the important antecedents25 cited
2025Trust and FinTech: A review and research agenda23 cited
2017The influence of culture on trust in B2B banking relationships23 cited
2017Trust in financial services: the influence of demographics and dispositional characteristics22 cited
2016THE SIGNIFICANT CONTRIBUTION OF ISLAMIC RELATIONSHIP MARKETING PRACTICE IN MALAYSIAN TAKAFUL INDUSTRY TOWARDS DETERMINING CUSTOMER GRATITUDE, TRUST, AND COMMITMENT19 cited
2022Impact of perceived brand localness and globalness on brand trust to predict customer responses towards retail banks: the case of Trinidad and Tobago16 cited
2023Navigating the complexities of financial services marketing through a bibliometric analysis of the Journal of Financial Services Marketing (2009–2022)11 cited