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Factors Affecting Customer Satisfaction of Mobile Services in Yemen
16 references·1 citing·41 second hop
Factors Affecting Customer Satisfaction of Mobile Services in Yemen (2012)Factors Affecting Customer Satisfaction o…Research Methods for Business (2008)Research Methods for BusinessThe Loyalty Effect (2001)The Loyalty EffectApplied Business research: Qualitative and Quantitative Methods (2001)Applied Business research: Qu…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…Customer loyalty and complex services (1998)Customer loyalty and complex …The value concept and relationship marketing (1996)The value concept and relatio…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Survey research methods (1990)Survey research methodsModels of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Effect of expectation and dis…Little Jiffy, Mark Iv (1974)Little Jiffy, Mark IvDevelopment of an empirical framework of customer loyalty in the mobile telecommunications sector (2019)Development of an empirical f…Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Theory of Cognitive Dissonance (1957)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Theory of Cognitive Dissonance (2017)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Quality, satisfaction and behavioral intentions (2000)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Application of Electronic Computers to Factor Analysis (1960)A Second Generation Little Jiffy (1970)An Index of Factorial Simplicity (1974)When is a correlation matrix appropriate for factor analysis? Some decision rules. (1974)Exploratory Factor Analysis: A Five-Step Guide for Novices (2010)Blended learning: the new normal and emerging technologies (2018)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)A circumplex model of affect. (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Survey research in operations management: a process‐based perspective (2002)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)SURVEY RESEARCH (1999)The adequacy of response rates to online and paper surveys: what can be done? (2008)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1974Little Jiffy, Mark Iv3,418 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1990Survey research methods2,468 cited
  • 2008Research Methods for Business2,376 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,740 cited
  • 2001Applied Business research: Qualitative and Quantitative Methods1,680 cited
  • 2001The Loyalty Effect1,406 cited

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  • 1998Customer loyalty and complex services1,271 cited
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    • 2019Development of an empirical framework of customer loyalty in the mobile telecommunications sector21 cited