References

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• 1990WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY.5,424 cited
• 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
• 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
• 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
• 1996Reputation: Realizing Value from the Corporate Image2,620 cited
• 2001Capital markets research in accounting2,575 cited
• 1998Market-Based Assets and Shareholder Value: A Framework for Analysis2,363 cited
• 1981Panel Data and Unobservable Individual Effects2,264 cited
• 2001Explaining the Rate Spread on Corporate Bonds1,580 cited
• 2004Customer Satisfaction and Shareholder Value1,336 cited
• 2001Corporate Social Performance and Firm Risk: A Meta-Analytic Review1,060 cited
• 2005Why Do Customer Relationship Management Applications Affect Customer Satisfaction?776 cited
• 2005Customer Satisfaction, Cash Flow, and Shareholder Value749 cited
• 1998The Declining Credit Quality of U.S. Corporate Debt: Myth or Reality?741 cited