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Tax Service Quality: The Mediating Effect of Perceived Ease of Use of the Online Tax System
9 references·16 citing·45 second hop
Tax Service Quality: The Mediating Effect of Perceived Ease of Use of the Online Tax System (2015)Tax Service Quality: The Mediating Effect…Determinants of user acceptance of the e-Government services: The case of online tax filing and payment system (2006)Determinants of user acceptan…Technology readiness and the evaluation and adoption of self-service technologies (2005)Technology readiness and the …Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Quality and effectiveness in Web-based customer support systems (2002)Quality and effectiveness in …BUILDING TRUST TO DEVELOP COMPETITIVE ADVANTAGE IN E‐BUSINESS RELATIONSHIPS (2000)BUILDING TRUST TO DEVELOP COM…A field study of the adoption of software process innovations by information systems professionals (2000)A field study of the adoption…Taxation and development (1992)Taxation and developmentPerceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…A Study Of A Measure Of Sampling Adequacy For Factor-Analytic Correlation Matrices (1977)A Study Of A Measure Of Sampl…Enterprise sellers’ satisfaction with business-to-business cross-border e-commerce platforms: Alibaba.com as an example (2024)Enterprise sellers’ satisfact…Determinants of ChatGPT adoption among students in higher education: the moderating effect of trust (2024)Determinants of ChatGPT adopt…Technology Acceptance Model: Determinans Actual System Use Of E-Bupot Unification Applications (2023)Technology Acceptance Model: …Financial Crises Management in Light of Accounting Information Systems Success: Investigating Direct and Indirect Influences (2023)Financial Crises Management i…Understanding Agri-Food Traceability System User Intention in Respond to COVID-19 Pandemic: The Comparisons of Three Models (2022)Understanding Agri-Food Trace…Role of Service Quality, Price, and Firm Image on Customer Satisfaction in Philippine Accounting Firms (2022)Role of Service Quality, Pric…A model of extended technology acceptance for behavioral intention toward EVs with gender as a moderator (2022)A model of extended technolog…Determinan Minat Wajib Pajak dalam Menerapkan Sistem E-Filling di KPP Pratama Badung Selatan (2021)Determinan Minat Wajib Pajak …Perceived Ease of Use, Perceived Usefulness, Perceived Security and Intention to Use E-Filing: The Role of Technology Readiness (2020)Perceived Ease of Use, Percei…The Mediating Role of User Perception on the Relationship between Information Technology Integration and Performance of Selected Public Hospitals in Kenya (2019)The Mediating Role of User Pe…Predicting e-Tax Service Adoption (2019)Predicting e-Tax Service Adop…Perceived Ease of Use, Perceived Usefulness and the Usage of Computerized Accounting Systems: A Performance of Micro and Small Enterprises (MSEs) in China (2019)Perceived Ease of Use, Percei…WHAT ARE THE MOTIVATION OF TAXPAYERS IN USING E-FILLING INFORMATION SYSTEMS? 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(2022)Students' behavioural intention to use content generative AI for learning and research: A UTAUT theoretical perspective (2025)Fiscal policy and economic growth (1993)Fiscal Policy and Economic Growth: An Empirical Investigation (1993)Taxation and Development (2013)Sleep problems in children with autism spectrum disorders, developmental delays, and typical development: a population‐based study (2008)The relation between perceived sensory dimensions of urban green space and stress restoration (2009)Factor Analysis as a Tool for Survey Analysis (2021)A Review of the Predictors, Linkages, and Biases in IT Innovation Adoption Research (2006)Information System Success: Individual and Organizational Determinants (2006)Factors influencing health information technology adoption in Thailand's community health centers: Applying the UTAUT model (2009)
this work references cited by second hop

References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,818 cited
  • 1977A Study Of A Measure Of Sampling Adequacy For Factor-Analytic Correlation Matrices1,230 cited
  • 2006Determinants of user acceptance of the e-Government services: The case of online tax filing and payment system626 cited
  • 1992Taxation and development542 cited
  • 2002Quality and effectiveness in Web-based customer support systems531 cited
  • 2005Technology readiness and the evaluation and adoption of self-service technologies512 cited
  • 2000BUILDING TRUST TO DEVELOP COMPETITIVE ADVANTAGE IN E‐BUSINESS RELATIONSHIPS221 cited
  • 2000A field study of the adoption of software process innovations by information systems professionals183 cited

Cited by

  • 2020Perceived Ease of Use, Perceived Usefulness, Perceived Security and Intention to Use E-Filing: The Role of Technology Readiness360 cited
  • 2024Determinants of ChatGPT adoption among students in higher education: the moderating effect of trust52 cited
  • 2019Perceived Ease of Use, Perceived Usefulness and the Usage of Computerized Accounting Systems: A Performance of Micro and Small Enterprises (MSEs) in China41 cited
  • 2022A model of extended technology acceptance for behavioral intention toward EVs with gender as a moderator

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40 cited
  • 2017Trust in the System: The Mediating Effect of Perceived Usefulness of the E-Filing System32 cited
  • 2022Understanding Agri-Food Traceability System User Intention in Respond to COVID-19 Pandemic: The Comparisons of Three Models23 cited
  • 2019Predicting e-Tax Service Adoption22 cited
  • 2016Behavioral Intention of Using Social Networking Site17 cited
  • 2022Role of Service Quality, Price, and Firm Image on Customer Satisfaction in Philippine Accounting Firms14 cited
  • 2024Enterprise sellers’ satisfaction with business-to-business cross-border e-commerce platforms: Alibaba.com as an example12 cited
  • 2023Financial Crises Management in Light of Accounting Information Systems Success: Investigating Direct and Indirect Influences12 cited
  • 2023Technology Acceptance Model: Determinans Actual System Use Of E-Bupot Unification Applications8 cited
  • 2018WHAT ARE THE MOTIVATION OF TAXPAYERS IN USING E-FILLING INFORMATION SYSTEMS?7 cited
  • 2019The Mediating Role of User Perception on the Relationship between Information Technology Integration and Performance of Selected Public Hospitals in Kenya5 cited
  • 2018Taxpayers’ Perception Of E-Filing System In Increasing Behavior Of Annual Reporting Of Tax Return (Indonesian Evidence)4 cited
  • 2021Determinan Minat Wajib Pajak dalam Menerapkan Sistem E-Filling di KPP Pratama Badung Selatan4 cited