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Measuring the quality of logistic service as an element of the logistics provider offering
16 references·5 citing·34 second hop
Measuring the quality of logistic service as an element of the logistics provider offering (2012)Measuring the quality of logistic service…Journal of Business Logistics (2018)Journal of Business LogisticsSome New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Multiple Criteria Decision Making, Multiattribute Utility Theory: The Next Ten Years (1992)Multiple Criteria Decision Ma…An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Multiple Attribute Decision Making: Methods and Applications (1981)Multiple Attribute Decision M…Multiple Attribute Decision Making (1981)Multiple Attribute Decision M…A scaling method for priorities in hierarchical structures (1977)A scaling method for prioriti…Creating logistics service value in construction – a quest of coordinating modules in a loosely coupled system (2025)Creating logistics service va…IDENTIFICATION OF SECTORAL LOGISTICS SERVICE QUALITY GAPS BY APPLYING SERVQUAL METHOD (2020)IDENTIFICATION OF SECTORAL LO…Performance Measurement of Logistics Service Supply Chain Using Bijective Soft Set (2015)Performance Measurement of Lo…An integration of SERVQUAL dimensions and logistics service quality indicators (A case study) (2015)An integration of SERVQUAL di…AN APPLICATION OF FUZZY LOGIC TO ASSESS SERVICE QUALITY ATTRIBUTES IN LOGISTICS INDUSTRY (2015)AN APPLICATION OF FUZZY LOGIC…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Measuring Service Quality: A Reexamination and Extension (1992)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)The Approximation of One Matrix by Another of Lower Rank (1936)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)The Analytic Hierarchy Process (1985)How to make a decision: The analytic hierarchy process (1990)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)Best-worst multi-criteria decision-making method (2014)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Service‐Orientated Approach to Marketing of Services (1978)Journal of Consumer Research (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)Intuitionistic Fuzzy Aggregation Operators (2007)A state-of the-art survey of TOPSIS applications (2012)GIS‐based multicriteria decision analysis: a survey of the literature (2006)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1977A scaling method for priorities in hierarchical structures10,458 cited
  • 1981Multiple Attribute Decision Making8,857 cited
  • 1981Multiple Attribute Decision Making: Methods and Applications8,212 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,328 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,677 cited
  • 2018Journal of Business Logistics2,543 cited
  • 1992An empirical assessment of the SERVQUAL scale2,134 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2001

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Logistics Service Quality as a Segment-Customized Process
1,058 cited
  • 1992Multiple Criteria Decision Making, Multiattribute Utility Theory: The Next Ten Years621 cited
  • Cited by

    • 2020IDENTIFICATION OF SECTORAL LOGISTICS SERVICE QUALITY GAPS BY APPLYING SERVQUAL METHOD17 cited
    • 2015An integration of SERVQUAL dimensions and logistics service quality indicators (A case study)15 cited
    • 2015AN APPLICATION OF FUZZY LOGIC TO ASSESS SERVICE QUALITY ATTRIBUTES IN LOGISTICS INDUSTRY14 cited
    • 2015Performance Measurement of Logistics Service Supply Chain Using Bijective Soft Set12 cited
    • 2025Creating logistics service value in construction – a quest of coordinating modules in a loosely coupled system8 cited