Article2009

Surfacing ERP exploitation risks through a risk ontology

Guo Chao Alex Peng · Miguel Baptista Nunes

73 citations0/0 files storedIndustrial Management & Data Systems

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ERP Systems Implementation and Impact Information Technology Governance and Strategy Corporate Governance and Management

Abstract

Purpose The purpose of this paper is to develop a risk identification checklist for facilitating user companies to surface, organise and manage potential risks associated with the post‐adoption of enterprise resource planning (ERP) systems. Design/methodology/approach A desktop study, based on the process of a critical literature review, is conducted by the researchers. The critical review focuses on information systems and business research papers, books, case studies and theoretical articles, etc. Findings By systematically and critically analysing and synthesising the literature review, the researchers identify and propose a total of 40 ERP post‐implementation risks related to diverse operational, analytical, organisation‐wide and technical aspects. A risk ontology is subsequently established to highlight these ERP risks, as well as to present their potential causal relationships. Research limitations/implications For researchers, the established ERP risk ontology represents a starting point for further research, and provides early insights into a research field that will become increasingly important as more and more companies progress from implementation to exploitation of ERPs. Practical implications For practitioners, the risk ontology is an important tool and checklist to support risk identification, prevention, management and control, as well as to facilitate strategic planning and decision making. Originality/value There is a scarcity of studies focusing on ERP post‐implementation in contrast with an over abundance of studies focusing on system implementation and project management aspects. This paper aims to fill this significant research gap by presenting a risk ontology of ERP post‐adoption. It represents a first attempt in producing a comprehensive model in its area. No other such models can be found from the literature review.

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References

2003Research Methods for Business Students 2010Operations management 2002Enterprise resource planning: Implementation procedures and critical success factors 2002Assessing and managing the benefits of enterprise systems: the business manager's perspective 2000What is ERP?2000Enterprise resource planning: cultural fits and misfits n.d.CULTURAL FITS AND MISFITS: IS ERP A UNIVERSAL SOLUTION?2003Research Methods for Business Students (3rd edition)

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2020Factors Affecting Intention to Adopt Cloud-Based ERP from a Comprehensive Approach 2010Risks affecting ERP post‐implementation 2015Diffusion in the Face of Failure: The Evolution of a Management Innovation 2012An integrated framework for outsourcing risk management 2023History, Features, Challenges, and Critical Success Factors of Enterprise Resource Planning (ERP) in The Era of Industry 4.0 2023Systematic literature review of Critical success factors on enterprise resource planning post implementation

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