Human resource performance index in TQM environment

Sandeep Grover · Irshad Ahmad Khan

26 citations0/0 files storedInternational Journal of Management Practice

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Quality and Supply Management Human Resource and Talent Management Management Systems and Quality Improvement

Abstract

The unarguable benefits of Total Quality Management (TQM) are realised through the synergistic, systematic and successful implementation of all the factors affecting it. Extensive literature suggest an infinite number of factors responsible for TQM. The role of people working in and for an organisation has a long-term effect on continuous improvement. The present study is focused on the identification, enumeration and measurement of human resources' contribution to TQM. An attempt has been made to develop a mathematical model for measuring the performance of human resources using a graph theoretic approach. The method is quite flexible as it considers all the factors and the interactions among them. It represents the total contribution of human resources in an organisation in terms of a single numerical index, which can be used to improve, compare and rank organisations in terms of TQM culture. This methodology would equally be useful for HRD departments for carrying out SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis of human resources.

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References

1991Why change programs don't produce change.2003Examination and comparison of the critical factors of total quality management (TQM) across countries 2000TQM and business performance in the service sector: a Singapore study 2003A longitudinal study of TQM implementation: factors influencing success and failure 2001TQM as a management strategy for the next millennia 2002An AHP based study of critical factors for TQM implementation in Shanghai manufacturing industries 1987The human side of management 2000Managing quality: critical links and a contingency model

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