this work references cited by second hopReferences
- 2000Bowling alone: the collapse and revival of American community28,790 cited
- 2000Bowling alone16,841 cited
- 1989The Practice of Social Research14,398 cited
- 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
- 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
- 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
- 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
- 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
- 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
- 1994Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice852 cited
- 2000Exit, voice and loyalty: Analytic and empirical developments369 cited
- 1978Terrorism and the Liberal State338 cited
- 1977Terrorism and the Liberal State239 cited
- 2004Managing customer expectations in the service encounter185 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work