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On-line banking: Strategic and management challenges
4 references·16 citing·48 second hop
On-line banking: Strategic and management challenges (1997)On-line banking: Strategic and management…Service Management and Marketing (2011)Service Management and Market…Product development : meeting the challenge of the design-marketing interface (1995)Product development : meeting…Perspectives on marketing management (1991)Perspectives on marketing man…Managing hybrid marketing systems. (1991)Managing hybrid marketing sys…Financial institutions digital transformation: the stages of the journey and business metrics to follow (2023)Financial institutions digita…An empirical model of marketing strategy and shareholder value (2012)An empirical model of marketi…The 7Ps Classification of the Services Marketing Mix Revisited: An Empirical Assessment of their Generalisability, Applicability and Effect on Performance - Evidence from Jordan’s Services Organisations (2011)The 7Ps Classification of the…Determinants of Bank Profitability: Company-Level Evidence from Nigeria (2008)Determinants of Bank Profitab…Interaction channel choice in a multichannel environment, an empirical study (2007)Interaction channel choice in…The influence of familiarity and usability on loyalty to online journalistic services: The role of user experience (2006)The influence of familiarity …Investment in information technology systems and other determinants of bank profitability in the UK (2004)Investment in information tec…Branch employees’ perceptions towards implications of e‐banking in Greece (2004)Branch employees’ perceptions…Internet banking: a customer-centric perspective (2003)Internet banking: a customer-…Co‐evolution in Strategic Renewal Behaviour of British, Dutch and French Financial Incumbents: Interaction of Environmental Selection, Institutional Effects and Managerial Intentionality* (2003)Co‐evolution in Strategic Ren…Adoption Intention of Banks’ Customers on Internet Banking Service (2002)Adoption Intention of Banks’ …The Changing Landscape of the European Financial Services Sector (2001)The Changing Landscape of the…Does the Internet compete with or complement bricks‐and‐mortar bank branches? (2001)Does the Internet compete wit…The impact of electronic commerce on market structure: (1999)The impact of electronic comm…Erratum (1999)ErratumThe Internet and the banks’ strategic distribution channel decisions (1998)The Internet and the banks’ s…Determinants of customer satisfaction in retail banking (1996)Strategy under uncertainty. 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this work references cited by second hop

References

  • 2011Service Management and Marketing1,414 cited
  • 1991Managing hybrid marketing systems.223 cited
  • 1991Perspectives on marketing management162 cited
  • 1995Product development : meeting the challenge of the design-marketing interface77 cited

Cited by

  • 2006The influence of familiarity and usability on loyalty to online journalistic services: The role of user experience126 cited
  • 2008Determinants of Bank Profitability: Company-Level Evidence from Nigeria115 cited
  • 1999Erratum86 cited
  • 2004Investment in information technology systems and other determinants of bank profitability in the UK86 cited
  • 2001Does the Internet compete with or complement bricks‐and‐mortar bank branches?83 cited
  • 2001The Changing Landscape of the European Financial Services Sector75 cited
  • 2007Interaction channel choice in a multichannel environment, an empirical study68 cited
  • 2023Financial institutions digital transformation: the stages of the journey and business metrics to follow66 cited
  • 1998The Internet and the banks’ strategic distribution channel decisions64 cited
  • 1999The impact of electronic commerce on market structure:57 cited
  • 2004Branch employees’ perceptions towards implications of e‐banking in Greece

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39 cited
  • 2012An empirical model of marketing strategy and shareholder value33 cited
  • 2011The 7Ps Classification of the Services Marketing Mix Revisited: An Empirical Assessment of their Generalisability, Applicability and Effect on Performance - Evidence from Jordan’s Services Organisations30 cited
  • 2003Co‐evolution in Strategic Renewal Behaviour of British, Dutch and French Financial Incumbents: Interaction of Environmental Selection, Institutional Effects and Managerial Intentionality*29 cited
  • 2002Adoption Intention of Banks’ Customers on Internet Banking Service28 cited
  • 2003Internet banking: a customer-centric perspective28 cited