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Incentive Effects Favor Nonconsolidating Queues in a Service System: The Principal–Agent Perspective
9 references·16 citing·39 second hop
Incentive Effects Favor Nonconsolidating Queues in a Service System: The Principal–Agent Perspective (1998)Incentive Effects Favor Nonconsolidating …Time – The Next Source of Competitive Advantage (2012)Time – The Next Source of Com…Pricing, Production, Scheduling, and Delivery-Time Competition (1997)Pricing, Production, Scheduli…Pricing and Delivery-Time Performance in a Competitive Environment (1994)Pricing and Delivery-Time Per…Advances in Economic Theory (1993)Advances in Economic TheoryThe Role of Inventory in Delivery-Time Competition (1992)The Role of Inventory in Deli…Optimal Service Speeds in a Competitive Environment (1992)Optimal Service Speeds in a C…Stochastic Modeling and the Theory of Queues (1989)Stochastic Modeling and the T…The theory of contracts (1987)The theory of contractsThe Economic Theory of Agency: The Principal's Problem. (1973)The Economic Theory of Agency…Making agency theory work for supply chain relationships: a systematic review across four disciplines (2022)Making agency theory work for…A Model of Queue Scalping (2021)A Model of Queue ScalpingStaffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems (2019)Staffing, Routing, and Paymen…Service Differentiation and Operating Segments: A Framework and an Application to After-Sales Services (2018)Service Differentiation and O…Impact of Queue Configuration on Service Time: Evidence from a Supermarket (2017)Impact of Queue Configuration…Routing and Staffing When Servers Are Strategic (2016)Routing and Staffing When Ser…A two-stage supply chain with demand sensitive to price, delivery time, and reliability of delivery (2012)A two-stage supply chain with…Price and Service Competition in an Outsourced Supply Chain (2011)Price and Service Competition…Capacity Allocation over a Long Horizon: The Return on Turn-and-Earn (2011)Capacity Allocation over a Lo…Service Competition with General Queueing Facilities (2008)Service Competition with Gene…Incentives for Quality through Endogenous Routing (2006)Incentives for Quality throug…Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance (2004)Value Creation in Service Del…Coordinating pricing and production decisions in the presence of price competition (2004)Coordinating pricing and prod…Coordinating supply chains with competition: Capacity allocation in semiconductor manufacturing (2003)Coordinating supply chains wi…Time Styles and the Waiting Experience (1999)Time Styles and the Waiting E…Strategies for integrating lead time and customer-order decisions (1999)Strategies for integrating le…Decision Analysis: Introductory Lectures on Choices Under Uncertainty. 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(1999)The new competitive landscape (1995)The Influence of Top Management Team Heterogeneity on Firms' Competitive Moves (1996)The Acquisition and Utilization of Information in New Product Alliances: A Strength-of-Ties Perspective (2001)Chapter 6 Indeterminacy and sunspots in macroeconomics (1999)The impact of leniency and whistle-blowing programs on cartels (2006)Obtaining a Driver's License in India: An Experimental Approach to Studying Corruption (2007)Producer-Supplier Contracts with Incomplete Information (2001)AMPLIFICATION IN SERVICE SUPPLY CHAINS: AN EXPLORATORY CASE STUDY FROM THE TELECOM INDUSTRY (2003)The Labor Illusion: How Operational Transparency Increases Perceived Value (2011)Commissioned Paper: Capacity Management, Investment, and Hedging: Review and Recent Developments (2003)Coordinated Pricing and Production/Procurement Decisions: A Review (2005)Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services (2010)Feature Article: Optimization for simulation: Theory vs. Practice (2002)Statistical Analysis of a Telephone Call Center (2005)Simulation modeling for analysis (2010)
this work references cited by second hop

References

  • 1973The Economic Theory of Agency: The Principal's Problem.4,296 cited
  • 1989Stochastic Modeling and the Theory of Queues1,605 cited
  • 1987The theory of contracts1,330 cited
  • 2012Time – The Next Source of Competitive Advantage1,187 cited
  • 1993Advances in Economic Theory327 cited
  • 1997Pricing, Production, Scheduling, and Delivery-Time Competition258 cited
  • 1992The Role of Inventory in Delivery-Time Competition211 cited
  • 1994Pricing and Delivery-Time Performance in a Competitive Environment188 cited
  • 1992Optimal Service Speeds in a Competitive Environment131 cited

Cited by

  • 2008Service Competition with General Queueing Facilities95 cited
  • 1999Time Styles and the Waiting Experience93 cited
  • 2003Coordinating supply chains with competition: Capacity allocation in semiconductor manufacturing85 cited
  • 2017Impact of Queue Configuration on Service Time: Evidence from a Supermarket79 cited
  • 2022Making agency theory work for supply chain relationships: a systematic review across four disciplines68 cited
  • 2012A two-stage supply chain with demand sensitive to price, delivery time, and reliability of delivery

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

61 cited
  • 2011Price and Service Competition in an Outsourced Supply Chain60 cited
  • 2004Coordinating pricing and production decisions in the presence of price competition51 cited
  • 2016Routing and Staffing When Servers Are Strategic50 cited
  • 1999Strategies for integrating lead time and customer-order decisions48 cited
  • 2011Capacity Allocation over a Long Horizon: The Return on Turn-and-Earn44 cited
  • 2019Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems37 cited
  • 2018Service Differentiation and Operating Segments: A Framework and an Application to After-Sales Services33 cited
  • 2006Incentives for Quality through Endogenous Routing33 cited
  • 2004Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance33 cited
  • 2021A Model of Queue Scalping32 cited