An ISO 9001:2000 quality information system in e‐commerce environment

Bertram Tan · Chinho Lin · Hsiang‐chin Hung

35 citations0/0 files storedIndustrial Management & Data Systems

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Quality and Management Systems Engineering and Information Technology Management Systems and Quality Improvement

Abstract

The 1994 versions of the ISO 9000 family were revised by ISO’s technical committee TC 176 in the end of year 2000. This new ISO 9001:2000 repositions the 20 elements of the old ISO 9001:1994 into four main chapters. Meanwhile, electronic commerce (e‐commerce) has been recognized as a source of fundamental change to the conduct of business. Innovative applications of information and communication technologies are constantly reshaping the organizational landscape. Examines the quality information needed under the requirements of ISO 9001:2000, proposes a quality information system structure within WWW‐based intranet infrastructure and discusses the role of quality information system (QIS) in the e‐commerce integrated environment. Four main functions are constructed via six basic modules. Each function is described with IDEF0 diagrams. Under this QIS, organizations will be better able to manage their quality related knowledge.

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References

1998The Knowledge-Creating Company 1997Listening to the Customer -The Concept of a Service-Quality Information System 1999Facilitating implementation of total quality management through information technology 1995Quality information systems and quality management 2000Implementing an industrial continuous improvement system: a knowledge management case study 2001Designing information systems for electronic commerce 1989Quality Function Deployment (QFD) processes in an integrated quality information system 1997Using the Internet for competitive advantage

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2007Managing information flows for quality improvement of projects 2015Synergies between quality management and information systems: a literature review and map for further research 2014Integrated management systems and workflow-based electronic document management: An empirical study

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