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An ISO 9001:2000 quality information system in e‐commerce environment
8 references·3 citing·44 second hop
An ISO 9001:2000 quality information system in e‐commerce environment (2003)An ISO 9001:2000 quality information syst…Designing information systems for electronic commerce (2001)Designing information systems…Implementing an industrial continuous improvement system: a knowledge management case study (2000)Implementing an industrial co…Facilitating implementation of total quality management through information technology (1999)Facilitating implementation o…The Knowledge-Creating Company (1998)The Knowledge-Creating CompanyUsing the Internet for competitive advantage (1997)Using the Internet for compet…Listening to the Customer -The Concept of a Service-Quality Information System (1997)Listening to the Customer -Th…Quality information systems and quality management (1995)Quality information systems a…Quality Function Deployment (QFD) processes in an integrated quality information system (1989)Quality Function Deployment (…Synergies between quality management and information systems: a literature review and map for further research (2015)Synergies between quality man…Integrated management systems and workflow-based electronic document management: An empirical study (2014)Integrated management systems…Managing information flows for quality improvement of projects (2007)Managing information flows fo…Consequences of individual feedback on behavior in organizations. (1979)Empirical research methods in operations management (1990)A framework for quality management research and an associated measurement instrument (1994)Measures to assess the impact of information technology on quality management (2000)A quality management model based on the “deep quality concept” (2005)IT use in supporting TQM initiatives: an empirical investigation (2006)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis1 (2005)The critical success factors of business process management (2009)Electronic Commerce: A Manager's Guide (1996)Electronic Commerce: A Managerial Perspective (1999)Information technology enabled meta-management for virtual organizations (2002)Interorganizational and organizational determinants of planning effectiveness for Internet-based interorganizational systems (2005)Entropy as an assessment tool of supply chain information sharing (2007)A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1 (1999)ORGANIZATIONAL CHANGE AND DEVELOPMENT (1999)Five Misunderstandings About Case-Study Research (2004)Electronic Document Interchange in the Contractual Relationship (2018)Exploring corporate strategy (1997)SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS (1998)Theta intelligent forecasting information system (2003)A knowledge creation model for ISO 9001∶2000 (2005)Continuous improvement: critical factors in Brazilian industrial companies (2011)Post-Capitalist Society (2012)What is total quality control the japanese way (1985)The House of Quality (1988)Quality function deployment: an overview (1994)Is Quality Function Deployment Good for Product Development? Forty Companies Say Yes (1997)Quality function deployment: optimizing product designs (1997)Quality function deployment (2012)Total quality management cuts a broad swath—through manufacturing and beyond 078 (1992)A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)The coming of knowledge-based business (1995)TQM principles' application on information systems for empirical goals (2007)Integration of EFQM framework and quality information systems (2013)International Standards Organization (ISO) (1967)Information, systems, and information systems (1997)The longitudinal effects of the ISO 9000 certification process on business performance (2003)A Dynamic Theory of Organizational Knowledge Creation (1994)Toward a knowledge‐based theory of the firm (1996)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Measuring service quality: current thinking and future requirements (1999)A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction (2004)Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality1 (2005)
this work references cited by second hop

References

  • 1998The Knowledge-Creating Company14,621 cited
  • 1997Listening to the Customer -The Concept of a Service-Quality Information System270 cited
  • 1999Facilitating implementation of total quality management through information technology48 cited
  • 1995Quality information systems and quality management47 cited
  • 2000Implementing an industrial continuous improvement system: a knowledge management case study42 cited
  • 2001Designing information systems for electronic commerce35 cited
  • 1989Quality Function Deployment (QFD) processes in an integrated quality information system26 cited
  • 1997Using the Internet for competitive advantage21 cited

Cited by

  • 2007Managing information flows for quality improvement of projects33 cited
  • 2015Synergies between quality management and information systems: a literature review and map for further research30 cited
  • 2014Integrated management systems and workflow-based electronic document management: An empirical study30 cited

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