Linking knowledge management, job satisfaction and productivity in the Greek public sector

Abstract

The paper firstly, investigates the influence of knowledge management on workers’ productivity and job satisfaction; and secondly, it examines the relationship between workers’ productivity and job satisfaction. The research was conducted before and after the implementation of the communication and knowledge motivator model in a Greek public sector organisation (2004 and 2008 respectively). Survey data were collected from 352 workers. In the first phase (2004), we examined workers’ productivity and job satisfaction and the relationship between them. In the second phase (2008), the same measurements were performed. Factor and regression analyses (methods enter and stepwise) were used to explore the research hypotheses. The paper finds that workers’ productivity and job satisfaction are positively affected by the implementation of the CKM model. Further, it indicates that there is no significant relationship between workers’ job satisfaction and productivity; and alternatively, it notes that other work related and personal factors affect workers’ productivity.

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