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The effect of servant leadership on customer value co-creation: A cross-level analysis of key mediating roles

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References

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2000

Service Management and Marketing: A Customer Relationship Management Approach

2,332 cited

1993rwg: An assessment of within-group interrater agreement.2,221 cited

Cited by

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2018Effects of different leadership styles on hospitality workers212 cited
2019A systematic review of the servant leadership literature in management and hospitality182 cited
2017A multi-level study of servant leadership on creativity169 cited
2019A meta-analytic review of the consequences of servant leadership: The moderating roles of cultural factors166 cited
2018Collective psychological capital: Linking shared leadership, organizational commitment, and creativity164 cited
2021Servant Leadership: a Systematic Literature Review and Network Analysis159 cited
2019Servant leadership and proactive customer service performance150 cited
2017Test of a mediation model of psychological capital among hotel salespeople148 cited
2021Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity146 cited
2019Customer value co-creation in the business-to-business tourism context: The roles of corporate social responsibility and customer empowering behaviors140 cited
2018Servant leadership, organisational trust, and bank employee outcomes137 cited
2019Role of servant leadership in contemporary hospitality135 cited
2017CSR and Customer Value Co-creation Behavior: The Moderation Mechanisms of Servant Leadership and Relationship Marketing Orientation126 cited