Banking Sector Growth in China: Can Six-Sigma Be a Solution?

Abstract

Banking industry in China is facing immense competition from local as well as foreign banks, customers choicesregarding banks are expanding. At present, banking is increasingly becoming a consumer-centric service provider.Customers are becoming more quality conscious and are demanding new and qualitative products and services. SixSigma is a kind of quality enhancement strategy that can help a bank to win customers’ loyalty. However, SixSigma alone is not enough to meet the rapidly increasing competition, an alignment between Six Sigma andknowledge management is essential. The study examines the gainful effects of the use of knowledge managementand also gives a critical analysis of the impact of six-sigma on banking performance and customer services. Thestudy examined that quality assurance practice, like Six Sigma along with knowledge management can be aneffective strategy for banking sector in China. Finally, the study proposed a model for banking sector to ensurehigh quality products and services.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 10 citations exist upstream.