Key ingredients for the effective implementation of Six Sigma program

Jiju Antony · Ricardo Bañuelas

707 citations0/0 files storedMeasuring Business Excellence

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

Six Sigma is a business strategy and a systematic methodology, use of which leads to breakthrough in profitability through quantum gains in product/service quality, customer satisfaction and productivity. The concept of implementing Six Sigma processes was pioneered at Motorola in the 1980s and the objective was to reduce the number of defects to as low as 3.4 parts per million opportunities. For the effective implementation of Six Sigma projects in organisations, one must understand the critical success factors that will make the application successful. This paper presents the key ingredients, which are essential for Six Sigma implementation. These ingredients are generated from a pilot survey conducted in the UK manufacturing and service organisations.

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References

1996Identification of the Critical Factors of TQM*2000The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance 1999Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations

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