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ArticleExamining service quality within construction processes

Ayman H. Al‐Momani2000

Article2000

Examining service quality within construction processes

Ayman H. Al‐Momani

73 citations·0/0 files stored·Technovation

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Construction Project Management and Performance Customer Service Quality and Loyalty Value Engineering and Management

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1990Delivering quality service: balancing customer perceptions and expectations 1985Problems and Strategies in Services Marketing 1988Communication and Control Processes in the Delivery of Service Quality 1990A Theoretical Assessment of the User-Satisfaction Construct in Information Systems Research 1988The Anatomy of Major Projects: A Study of the Reality of Project Management 2000Construction delay: a quantitative analysis

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2005Clients’ needs, wants and expectations from contractors and approach to the concept of repetitive works in the Northern Cyprus construction market 2008A framework for building quality into construction projects – Part I 2005DIFFERENT APPROACHES OF CLIENTS AND CONSULTANTS TO CONTRACTORS’ QUALIFICATION AND SELECTION 2009Classifying and clustering construction projects by customer satisfaction 2013The coordination processes and dynamics within the inter-organizational context of contract-based outsourced engineering projects

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1994Perceived Service Quality and User Satisfaction with the Information Services Functionarticle · 6 shared references 1997A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Functionarticle · 6 shared references 1993User Satisfaction and Service Quality of the IS Department: Closing the Gapsarticle · 6 shared references 1998Customer service in business‐to‐business markets: an agenda for researcharticle · 5 shared references 1994The Development and Emergence of Services Marketing Thoughtarticle · 5 shared references 1992Observational Data Collection Methods for Services Marketing: An Overviewarticle · 5 shared references

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Year2000

Typearticle

Published2000-11-01

VenueTechnovation

ISSN-L0166-4972

Languageen

Citations73

Files0 public / 0

ShelfConstruction Project Management and Performance

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doi10.1016/s0166-4972(00)00002-x

openalex_workW1972079751

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