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Examining service quality within construction processes

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
1985Problems and Strategies in Services Marketing2,819 cited
1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
1990A Theoretical Assessment of the User-Satisfaction Construct in Information Systems Research712 cited
1988The Anatomy of Major Projects: A Study of the Reality of Project Management677 cited
2000Construction delay: a quantitative analysis555 cited
1993The handbook of project based management399 cited
1981Marketing of services353 cited
1989Some Cautions on the Measurement of User Information Satisfaction*348 cited
1984Studying the client's role in construction management323 cited
1995Analysis of Client-Satisfaction Factors in Construction Industry117 cited
1995An evaluation of clients' needs and responsibilities in the construction process107 cited
1993Quality Function Deployment—A System for Meeting Customers' Needs

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2005Clients’ needs, wants and expectations from contractors and approach to the concept of repetitive works in the Northern Cyprus construction market66 cited
2008A framework for building quality into construction projects – Part I48 cited
2005DIFFERENT APPROACHES OF CLIENTS AND CONSULTANTS TO CONTRACTORS’ QUALIFICATION AND SELECTION37 cited
2009Classifying and clustering construction projects by customer satisfaction36 cited
2013The coordination processes and dynamics within the inter-organizational context of contract-based outsourced engineering projects19 cited