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Do organizational practices matter for hotel industry employees’ jobs? A study of organizational practice archetypical configurations and job outcomes
16 references·0 citing·50 second hop
Do organizational practices matter for hotel industry employees’ jobs? A study of organizational practice archetypical configurations and job outcomes (2005)Do organizational practices matter for ho…The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis (2004)The Link Between Salespeople’…Relationships between psychological climate perceptions and work outcomes: a meta‐analytic review (2003)Relationships between psychol…Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)Internal Benefits of Service-…Do Organizational Practices Matter in Role Stress Processes? A Study of Direct and Moderating Effects for Marketing-Oriented Boundary Spanners (1996)Do Organizational Practices M…Culture and Congruence: The Fit Between Management Practices and National Culture (1996)Culture and Congruence: The F…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…CONFIGURATIONAL APPROACHES TO ORGANIZATIONAL ANALYSIS. (1993)CONFIGURATIONAL APPROACHES TO…ORGANIZATIONAL CULTURE AND EMPLOYEE RETENTION. 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References

  • 1990The Logic of Practice17,270 cited
  • 1979The measurement of organizational commitment8,915 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,887 cited
  • 1991PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT4,542 cited
  • 1994Putting the Service-Profit Chain to Work3,734 cited
  • 1990Measuring Organizational Cultures: A Qualitative and Quantitative Study Across Twenty Cases3,246 cited
  • 1993CONFIGURATIONAL APPROACHES TO ORGANIZATIONAL ANALYSIS.2,054 cited
  • 1991Corporate Culture and Organizational Effectiveness1,541 cited
  • 1996Culture and Congruence: The Fit Between Management Practices and National Culture1,187 cited
  • 2003Relationships between psychological climate perceptions and work outcomes: a meta‐analytic review1,079 cited
  • 1983Assessing the attitudes and perceptions of organizational members929 cited
  • 2003Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors887 cited
  • 1992ORGANIZATIONAL CULTURE AND EMPLOYEE RETENTION.768 cited
  • 1981The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions608 cited
  • 1996

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Do Organizational Practices Matter in Role Stress Processes? A Study of Direct and Moderating Effects for Marketing-Oriented Boundary Spanners
503 cited
  • 2004The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis492 cited
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