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The Impact of Interpersonal Satisfaction on Repurchase Decisions
16 references·2 citing·43 second hop
The Impact of Interpersonal Satisfaction on Repurchase Decisions (2003)The Impact of Interpersonal Satisfaction …Do We Really Need Multiple-Item Measures in Service Research? (2001)Do We Really Need Multiple-It…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction (1989)Equity and Disconfirmation Pe…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)Effects of Relationship Marke…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Practical intelligence in real-world pursuits: The role of tacit knowledge. (1985)Practical intelligence in rea…Modeling Consumer Satisfaction Processes Using Experience-Based Norms (1983)Modeling Consumer Satisfactio…Where does the customer fit in a service operation? (1979)Where does the customer fit i…A Model of Industrial Buyer Behavior (1973)A Model of Industrial Buyer B…Toward a Psychology of Being. (1964)Toward a Psychology of Being.Relationship Marketing and Repurchase Intention in Ghana’s Hospitality Industry: An Empirical Examination of Trust and Commitment (2019)Relationship Marketing and Re…Changes in sales call frequency: A longitudinal examination of the consequences in the supplier–customer relationship (2007)Changes in sales call frequen…Markets and Hierarchies: Analysis and Antitrust Implications. 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this work references cited by second hop

References

  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
  • 1964Toward a Psychology of Being.1,916 cited
  • 1987Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry977 cited
  • 1983Modeling Consumer Satisfaction Processes Using Experience-Based Norms966 cited
  • 1989Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction930 cited
  • 1973A Model of Industrial Buyer Behavior883 cited
  • 1979Where does the customer fit in a service operation?834 cited
  • 1985Practical intelligence in real-world pursuits: The role of tacit knowledge.

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755 cited
  • 2001Do We Really Need Multiple-Item Measures in Service Research?736 cited
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    • 2019Relationship Marketing and Repurchase Intention in Ghana’s Hospitality Industry: An Empirical Examination of Trust and Commitment45 cited
    • 2007Changes in sales call frequency: A longitudinal examination of the consequences in the supplier–customer relationship43 cited