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ArticleMaking space for experiences

Michael Morgan2006

OA

Articlebronze2006

Making space for experiences

141 citations·0/0 files stored·Journal of Retail & Leisure Property

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Consumer Retail Behavior Studies Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1999The experience economy: work is theatre & every business a stage 1993River Magic: Extraordinary Experience and the Extended Service Encounter 1996SERVQUAL: review, critique, research agenda 2007Strategic Brand Management 1999Experiential marketing : how to get customers to sense, feel, think, act, and relate to your company and brands 1999Rediscovering Satisfaction 1995Advances in Services Marketing and Management

Cited by

2005Sensitive research topics: netnography revisited 2015Co-creation of tourist experiences: a literature review 2016Experience, Emotion, and Eudaimonia: A Consideration of Tourist Experiences and Well-being 2010The nature and scope of festival studies 2016Co-Creation Experiences: Attention and Memorability 2009Student Travel Experiences: Memories and Dreams

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2009Student Travel Experiences: Memories and Dreamsarticle · 7 shared references 2009Has the experience economy arrived? The views of destination managers in three visitor‐dependent areasarticle · 7 shared references 2010Conceptualizing and measuring experience quality: the customer's perspectivearticle · 5 shared references 2008What makes a Good Festival? Understanding the Event Experiencearticle · 5 shared references 2008Drama in the dining room: theatrical perspectives on the foodservice encounterarticle · 5 shared references 2012EXQ: a multiple‐item scale for assessing service experiencearticle · 4 shared references

Details

Year2006

Typearticle

Published2006-10-01

VenueJournal of Retail & Leisure Property

ISSN-L1479-1110

Languageen

Citations141

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1057/palgrave.rlp.5100034

openalex_workW1972555201

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2014An Application of Travel Blog Narratives to Explore Memorable Tourism Experiences

2009Has the experience economy arrived? The views of destination managers in three visitor‐dependent areas