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The impact of gender on car buyer satisfaction and loyalty · Study

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ArticleThe impact of gender on car buyer satisfaction and loyalty

Luiz Moutinho1996

Article1996

The impact of gender on car buyer satisfaction and loyalty

Luiz Moutinho · Fiona Davies · Bruce Curry

39 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Behavior in Brand Consumption and Identification

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References

1977Time Series Analysis: Forecasting and Control 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction 1983Confirmatory Factor Analysis 1989Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction 1992Measuring Customer Satisfaction: Fact and Artifact 1991An Empirical Test of a Model of External Search for Automobiles 1983Covariance Structure Models: An Introduction to LISREL

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1999Using Neural Networks to Understand Service Risk in the Holiday Product 2008AN ARTIFICIAL NEURAL NETWORK APPROACH TO HOTEL EMPLOYEE SATISFACTION: THE CASE OF CHINA 2015Neural network approach to understanding the children’s market

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Details

Year1996

Typearticle

Published1996-07-01

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations39

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/0969-6989(95)00064-x

openalex_workW1973328898

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