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Customer satisfaction and loyalty: The critical elements of service quality
0 references·16 citing·49 second hop
Customer satisfaction and loyalty: The critical elements of service quality (1999)Customer satisfaction and loyalty: The cr…Development and validation of a casino service quality scale: A holistic approach (2021)Development and validation of…The influence of colour of lighting on customers’ waiting time perceptions (2018)The influence of colour of li…Integrated Marketing Communications and Their Effects on Customer Switching Intention (2016)Integrated Marketing Communic…Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study in India (2014)Change in Consumer Patronage …Service quality evaluation of car rental industry in China (2013)Service quality evaluation of…Pengaruh Customer Experience Quality Terhadap Customer Satisfaction & Customer Loyalty Di Kafe Excelso Tunjungan Plaza Surabaya: Perspektif B2C (2013)Pengaruh Customer Experience …Applying Service Profit Chain model to the Korean restaurant industry (2013)Applying Service Profit Chain…Learning Orientation and Market Orientation as Catalysts for Innovation in Nonprofit Organizations (2012)Learning Orientation and Mark…An Integrated Model for Customer Relationship Management: An Analysis and Empirical Study (2012)An Integrated Model for Custo…Impacts of Store Crowding on Shopping Behavior and Store Image (2011)Impacts of Store Crowding on …Evaluation of customer perceptions on airline service quality in uncertainty (2011)Evaluation of customer percep…SERVICE QUALITY, PERCEIVE VALUE, SATISFACTION, TRUST, DAN LOYALTY PADA PT. 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(1999)An Empirical Examination of Knowledge Management Processes and Market Orientation, Innovation Capability, and Organisational Performance: Insights from Jordan (2017)Are We Innovative? Increasing Perceptions of Nonprofit Innovation Through Leadership, Inclusion, and Commitment (2019)TMT diversity and innovation ambidexterity in family firms (2019)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Principles and Practice of Structural Equation Modeling (2012)
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  • 2012Learning Orientation and Market Orientation as Catalysts for Innovation in Nonprofit Organizations78 cited
  • 2006Defects in new homes: an analysis of data on 1,696 new UK houses67 cited
  • 2011Evaluation of customer perceptions on airline service quality in uncertainty64 cited
  • 2014Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study in India61 cited
  • 2013Applying Service Profit Chain model to the Korean restaurant industry49 cited
  • 2013Service quality evaluation of car rental industry in China48 cited
  • 2009Recurring quality issues in the UK private house building industry46 cited
  • 2011Impacts of Store Crowding on Shopping Behavior and Store Image40 cited
  • 2013Pengaruh Customer Experience Quality Terhadap Customer Satisfaction & Customer Loyalty Di Kafe Excelso Tunjungan Plaza Surabaya: Perspektif B2C35 cited
  • 2021Development and validation of a casino service quality scale: A holistic approach33 cited
  • 2018The influence of colour of lighting on customers’ waiting time perceptions30 cited
  • 2003Complaint Behavior as a Factor in Cruise Line Losses29 cited
  • 2016Integrated Marketing Communications and Their Effects on Customer Switching Intention25 cited

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2009
SERVICE QUALITY, PERCEIVE VALUE, SATISFACTION, TRUST, DAN LOYALTY PADA PT. KERETA API INDONESIA MENURUT PENILAIAN PELANGGAN SURABAYA
24 cited
  • 2012An Integrated Model for Customer Relationship Management: An Analysis and Empirical Study19 cited
  • 2008Methods for determining areas for improvement based on the design of customer surveys19 cited