ORGANIZATIONAL DECISION‐MAKING AS HIERARCHICAL LEVELS OF DRAMA*

Abstract

ABSTRACT In conducting a longitudinal examination of eight long‐term complex decision processes in two Fortune 500 heavy manufacturing companies the authors developed a six‐level framework of decision complexity. The levels range from: (1) instantaneous decision choices to (2) decision actions (3) decision events (4) mini‐decision processes (5) decision processes and (6) decision theatres. They vary in time, numbers of participants, and in the integrative effort required to formulate and implement them. Thus, one problem with the word ‘decision’is that it is used to mean many different things in organizational settings. Each lower level of ‘decision’was found to combine with ‘decisions’of the same level and to be embedded within higher levels, resulting in a nested hierarchy of simultaneously occurring processes.

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