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The limits of analyzing service quality data in public transport · Study

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ArticleThe limits of analyzing service quality data in public transport

Jan U. Becker2015

Article2015

The limits of analyzing service quality data in public transport

Jan U. Becker · Sönke Albers

18 citations·0/0 files stored·Transportation

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Transportation Planning and Optimization Customer Service Quality and Loyalty Transport and Economic Policies

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1997The balanced scorecard: Translating strategy into action 2001Index Construction with Formative Indicators: An Alternative to Scale Development 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden 1977Importance-Performance Analysis 2007The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs 1982An Investigation into the Determinants of Customer Satisfaction

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2017Setting Standards for Single Respondent Survey Design 2023Fuzzy Analytic Hierarchal Process for Sustainable Public Transport System 2020An Integrated Decision Support Model for Evaluating Public Transport Quality 2017Determining passenger satisfaction out of platform-based amenities: A study of Kanpur Central Railway Station 2019Impact of the dedicated infrastructure on bus service quality: an empirical analysis

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Details

Year2015

Typearticle

Published2015-04-18

VenueTransportation

ISSN-L0049-4488

Languageen

Citations18

Files0 public / 0

ShelfTransportation Planning and Optimization

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doi10.1007/s11116-015-9621-2

openalex_workW1973676517

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2017Impact of Train and Station Types on Perceived Quality of Rail Service