Implementing IT Service Management: A systematic literature reviewJon Iden, Tom Roar Eikebrokk2013-02-22reviewInternational Journal of Information Management189 citationsgreenNo readable copy stored yet — this record is metadata only.Information Technology Governance and StrategyOutsourcing and Supply Chain ManagementInformation Systems Education and Curriculum DevelopmentAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 189 citations exist upstream.References1983The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields2004The iron cage revisited institutional isomorphism and collective rationality in organizational fields1993Cultures and Organizations: Software of the Mind.1983The Iron Caged Revisited : Institutional Isomorphism and Collective Rationality in Organizational Fields1993The New Institutionalism in Organizational Analysis.2002Analyzing the Past to Prepare for the Future: Writing a Literature Review2004Procedures for Performing Systematic Reviews1988Organizations: Rational, Natural, and Open SystemsCited by2022Artificial Intelligence and Human Resources Management: A Bibliometric Analysis2021Fifty years of information management research: A conceptual structure analysis using structural topic modeling2023The Impact of AI on Recruitment and Selection Processes: Analysing the role of AI in automating and enhancing recruitment and selection procedures2019Effectiveness of IT Service Management Capability: Value Co-Creation and Value Facilitation Mechanisms2015On the Way to a Minimum Baseline in IT Governance: Using Expert Views for Selective Implementation of COBIT 52015ITIL in small to medium‐sized enterprises software companies: towards an implementation sequence2015Strategising IT service management through ITIL implementation: model and empirical test2020Process reference frameworks as institutional arrangements for digital service innovation