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Guest-to-guest interaction on board cruise ships: Exploring social dynamics and the role of situational factors
16 references·16 citing·46 second hopsampled
Guest-to-guest interaction on board cruise ships: Exploring social dynamics and the role of situational factors (2011)Guest-to-guest interaction on board cruis…Understanding Reliability and Validity in Qualitative Research (2015)Understanding Reliability and…The Impact of Customer-to-Customer Interaction on Cruise Experience and Vacation Satisfaction (2009)The Impact of Customer-to-Cus…The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism service—The service encounter prospective (2007)The impact of customer-to-cus…BEYOND THE TOURIST BUBBLE? (2004)BEYOND THE TOURIST BUBBLE?The Consequences of Dysfunctional Customer Behavior (2003)The Consequences of Dysfuncti…Social Comparison: Why, With Whom, and With What Effect? (2002)Social Comparison: Why, With …The role of culture and purchase motivation in service encounter evaluations (1999)The role of culture and purch…The Psychology of Prejudice: Ingroup Love and Outgroup Hate? (1999)The Psychology of Prejudice: …The impact of other customers on service experiences: A critical incident examination of “getting along” (1997)The impact of other customers…Qualitative Evaluation and Research Methods (1992)Qualitative Evaluation and Re…The affective consequences of social comparison: Either direction has its ups and downs. (1990)The affective consequences of…Qualitative evaluation and research methods (1990)Qualitative evaluation and re…Compatibility Management: Customer‐to‐Customer Relationships in Service Environments (1989)Compatibility Management: Cus…The Hidden Dimension (1973)The Hidden DimensionCognitive consequences of forced compliance. (1959)Cognitive consequences of for…A Theory of Social Comparison Processes (1954)A Theory of Social Comparison…COVID-19’s impact on the perceived risk of ocean cruising: A best-worst scaling study of Australian consumers (2022)COVID-19’s impact on the perc…The influence of perceived risks on yacht voyagers’ service appraisals: evaluating customer-to-customer interaction as a risk dimension (2021)The influence of perceived ri…Cruising to nowhere: Covid-19 crisis discourse in cruise tourism Facebook groups (2021)Cruising to nowhere: Covid-19…Cruise Travelers’ Service Perceptions: A Critical Content Analysis (2020)Cruise Travelers’ Service Per…Cruise Tourism for Sustainability: An Exploration of Value Chain in Shenzhen Shekou Port (2020)Cruise Tourism for Sustainabi…Constraints to cruising across cultures and time (2020)Constraints to cruising acros…Hotspot crowding and over-tourism: Antecedents of destination attractiveness (2019)Hotspot crowding and over-tou…The influence of social interactions on senior customers’ experiences and loneliness (2018)The influence of social inter…An overview of cruise tourism research through comparison of cruise studies published in English and Chinese (2018)An overview of cruise tourism…Neo-tribes and Antarctic expedition cruise ship tourists (2017)Neo-tribes and Antarctic expe…Cruise travel motivations and repeat cruising behaviour: impact of relationship investment (2017)Cruise travel motivations and…C2C value co‐creation through social interactions in tourism (2017)C2C value co‐creation through…How can Taiwan create a niche in Asia's cruise tourism industry? (2016)How can Taiwan create a niche…Other customer age: exploring customer age-difference related CCI (2015)Other customer age: exploring…Cruise ship suppliers: A field study of the supplier relationship characteristics in a service supply chain (2015)Cruise ship suppliers: A fiel…An Exploratory Use of Web Content Analysis to Understand Cruise Tourism Services (2012)An Exploratory Use of Web Con…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)A Marketing Approach to the Tourist Experience (2007)Pine and Gilmore's Concept of Experience Economy and Its Dimensions: An Empirical Examination in Tourism (2011)Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)Self-perception: An alternative interpretation of cognitive dissonance phenomena. (1967)Impression management: A literature review and two-component model. (1990)The role of stereotyping in system‐justification and the production of false consciousness (1994)A Theory of Cognitive Dissonance (2017)Society and the Adolescent Self-Image (1965)Comparison processes in social judgment: Mechanisms and consequences. (2003)Social comparison: The end of a theory and the emergence of a field (2006)Взаимосвязь статуса занятости и пола с уровнем психологического благополучия (2026)Nature of Prejudice (1954)Individualism and Collectivism (1976)The Social Identity Theory of Intergroup Behavior (2004)Associative and propositional processes in evaluation: An integrative review of implicit and explicit attitude change. (2006)E Pluribus Unum : Diversity and Community in the Twenty‐first Century The 2006 Johan Skytte Prize Lecture (2007)The Origins and Consequences of Affective Polarization in the United States (2018)Naturalistic inquiry (1985)Qualitative evaluation and research methods (1990)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Qualitative Rigor or Research Validity in Qualitative Research (2011)Defining digital transformation: Results from expert interviews (2019)Nitel Araştırma Süreci: Nitel Bir Araştırma Nasıl Yapılır? (2019)Downward comparison principles in social psychology. (1981)Theory and research concerning social comparisons of personal attributes. (1989)Social comparison processes in organizations (2006)Seeing race and seeming racist? Evaluating strategic colorblindness in social interaction. (2008)A social comparison theory meta-analysis 60+ years on. (2017)Informal social communication. (1950)Deviation, rejection, and communication. (1951)Inequity In Social Exchange (1965)The Elaboration Likelihood Model of Persuasion (1986)A Theory of Fairness, Competition, and Cooperation (1999)Level of aspiration. (2004)Self-monitoring of expressive behavior. (1974)IEMOCAP: interactive emotional dyadic motion capture database (2008)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)The qualitative research interview (2006)Generalization in quantitative and qualitative research: Myths and strategies (2010)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)Using thematic analysis in psychology (2006)Document Analysis as a Qualitative Research Method (2009)
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References

  • 1954A Theory of Social Comparison Processes20,836 cited
  • 1990Qualitative evaluation and research methods17,943 cited
  • 2015Understanding Reliability and Validity in Qualitative Research5,158 cited
  • 1973The Hidden Dimension4,860 cited
  • 1999The Psychology of Prejudice: Ingroup Love and Outgroup Hate?3,481 cited
  • 1992Qualitative Evaluation and Research Methods3,307 cited
  • 1959Cognitive consequences of forced compliance.2,944 cited
  • 2002Social Comparison: Why, With Whom, and With What Effect?1,014 cited
  • 1990The affective consequences of social comparison: Either direction has its ups and downs.849 cited
  • 1997The impact of other customers on service experiences: A critical incident examination of “getting along”766 cited
  • 2003The Consequences of Dysfunctional Customer Behavior558 cited
  • 1989Compatibility Management: Customer‐to‐Customer Relationships in Service Environments429 cited
  • 2009The Impact of Customer-to-Customer Interaction on Cruise Experience and Vacation Satisfaction381 cited
  • 2007The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism service—The service encounter prospective299 cited
  • 1999The role of culture and purchase motivation in service encounter evaluations

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289 cited
  • 2004BEYOND THE TOURIST BUBBLE?218 cited
  • Cited by

    • 2019Hotspot crowding and over-tourism: Antecedents of destination attractiveness217 cited
    • 2017C2C value co‐creation through social interactions in tourism89 cited
    • 2018An overview of cruise tourism research through comparison of cruise studies published in English and Chinese67 cited
    • 2017Cruise travel motivations and repeat cruising behaviour: impact of relationship investment65 cited
    • 2012An Exploratory Use of Web Content Analysis to Understand Cruise Tourism Services58 cited
    • 2016How can Taiwan create a niche in Asia's cruise tourism industry?57 cited
    • 2018The influence of social interactions on senior customers’ experiences and loneliness55 cited
    • 2015Other customer age: exploring customer age-difference related CCI33 cited
    • 2020Cruise Travelers’ Service Perceptions: A Critical Content Analysis32 cited
    • 2020Cruise Tourism for Sustainability: An Exploration of Value Chain in Shenzhen Shekou Port29 cited
    • 2020Constraints to cruising across cultures and time28 cited
    • 2017Neo-tribes and Antarctic expedition cruise ship tourists27 cited
    • 2015Cruise ship suppliers: A field study of the supplier relationship characteristics in a service supply chain27 cited
    • 2022COVID-19’s impact on the perceived risk of ocean cruising: A best-worst scaling study of Australian consumers26 cited
    • 2021The influence of perceived risks on yacht voyagers’ service appraisals: evaluating customer-to-customer interaction as a risk dimension25 cited
    • 2021Cruising to nowhere: Covid-19 crisis discourse in cruise tourism Facebook groups24 cited