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Using computer-aided lexical analysis in management research
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Using computer-aided lexical analysis in management research (2006)Using computer-aided lexical analysis in …Air-Travelers’ Perceptions of Service Quality during the COVID-19 Pandemic: Evidence from Tripadvisor Sites (2021)Air-Travelers’ Perceptions of…An empirical assessment of the SERVQUAL scale (1992)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Use and Impact of Online Travel Reviews (2008)Expressing the Experience: An Analysis of Airbnb Customer Sentiments (2022)Assessing the Quality of Sustainable Airline Services Utilizing the Multicriteria Decision-Making Approach (2023)Customer experience management in capsule hotels: a content analysis of guest online review (2023)
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  • 2021Air-Travelers’ Perceptions of Service Quality during the COVID-19 Pandemic: Evidence from Tripadvisor Sites50 cited

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